Culture Customer Confidence Customer Service Customer Service Training 
ShepHyken
MARCH 22, 2017
Congratulations to Squaremouth , who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.)
Myra Golden
JULY 28, 2016
How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.
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ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service.
ShepHyken
DECEMBER 26, 2018
Customer service: You love the way they treat you. The culture: This is the kind of organization you want to be affiliated with. The culture: This is the kind of organization you want to be affiliated with. At some level, this ties into culture and values, but this is more about giving back and community involvement.
ShepHyken
DECEMBER 19, 2018
So, how much do your customers trust you? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.
ShepHyken
MAY 4, 2018
Smart companies promise a positive customer service experience, and they deliver. – Shep Hyken. Customer experience” means different things to different people. Improved customer service training. Began the process of consistently responding to every customer grievance. Here’s what we did.
Up Your Service
MARCH 24, 2015
You can monitor this system by reviewing situations with your team to ensure that in-the-moment decisions lead to the result everyone wants: happy and loyal customers, confident staff, and a successful organization. Have a meeting and say, “We want learning from mistakes to be part of our culture.” Have mistake meet-ups.
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