Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. The goal is for customers to see your business as excellent and become passionate advocates.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ShepHyken

MARCH 22, 2017

Congratulations to Squaremouth , who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.)

Customer Service 88

Customer Service Customer Confidence Insurance Travel 88

ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service.

Customer Service 79

Customer Service Policies Retail Case Study 79

ShepHyken

MAY 23, 2017

Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? For Squaremouth to be totally customer-focused, everyone in the organization must feel connected to the customer.

Insurance 85

Insurance Policies Travel Comparison 85

ShepHyken

DECEMBER 26, 2018

Customer service: You love the way they treat you. The culture: This is the kind of organization you want to be affiliated with. The culture: This is the kind of organization you want to be affiliated with. At some level, this ties into culture and values, but this is more about giving back and community involvement.

Culture 134

Culture Policies Customer Service Training Customers 134

ShepHyken

DECEMBER 19, 2018

So, how much do your customers trust you? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. They also know you won’t take advantage of them.

Customer Service Training 121

Customer Service Training Customers Loyalty Training 121

Service Untitled

SEPTEMBER 17, 2012

Newsletters, timely advice on update of products, as well as information about recalls and discounts will keep customers focused and satisfied that the organization they deal with really cares about them and is just not out there to make a sale. Reward key employees and staff who have gone above and beyond for their customers.

Loyalty 60

Loyalty Rewards Programs Customer Confidence Culture 60