ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Social Media Omni-Channel e-support 52

Comm100

NOVEMBER 23, 2021

Comm100 Live Chat stores previous conversations from every one of your channels together (and connects it with your CRM – more on this in the next point), so that your agents always have the customer info they need at hand. Integration with your CRM. Connected alternative channels (Omnichannel).

Chatbots 230

Chatbots Customer Experience Multi-Channel CRM 230

Comm100

NOVEMBER 23, 2022

Personalized support through omnichannel expands. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected.

Trends 221

Trends Customer Service Chatbots Omni-Channel 221

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 106

Call Center Management Contact Center Wait Times 106

Comm100

DECEMBER 2, 2021

Omnichannel expectation. In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this.

Financial 236

Financial Trends Customer Experience Chatbots 236

Lumoa

APRIL 28, 2024

Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

NICE inContact

JULY 5, 2019

I had the chance to talk to managers, supervisors and agents from the USA, UK, Brazil, Tokyo, New Zealand, Philippines – and lots of fellow Canadians too. Hot topics: Digital and omnichannel. The agent gets a truly unified desktop that brings together all channels – over 30 digital and voice channels, and all related applications.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

Comm100

MARCH 21, 2022

With that said, there are still many ways that governments can break down these silos, with digital omnichannel platforms being one. Using a digital platform like Comm100 Omnichannel , every digital communication channel is connected through one unified platform. Set clear customer service expectations .

Government 173

Government Omni-Channel Wait Times CRM 173

Comm100

FEBRUARY 2, 2022

Be everywhere your customers need you with omnichannel . In fact, over 20% of Gen Zers say that they prefer engaging with brands on social media over any other channel. The key to connecting your digital support channels is with a digital omnichannel customer engagement platform.

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Whether it's email, live chat, telephone support, or online forms, providing consistent and integrated support across these channels is crucial. Want to make this year the best one yet?

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

BirdEye

OCTOBER 16, 2023

Communicating the benefits of being on Google Business Profile, Social media, webchat, and other omni-channel communication methods is essential. So, we’ve had a very long history like you said in online reputation management. That’s a lot of different tools that help you end clients to manage their business.

Omni-Channel 62

Omni-Channel Multi-Channel Social Media Communication 62

Team Support

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. Boost Customer Engagement and Satisfaction TeamSupport boasts omnichannel support capabilities, allowing businesses to engage with customers across multiple touchpoints.

Tools 52

Tools Net Promoter Score Company Self Service 52

SurveySparrow

MARCH 12, 2024

I’m sure this is something you should have in mind before choosing the right feedback management platform. Integration Capabilities: The tool should easily integrate with your existing website platform, CRM, and other tools to streamline workflows and data management. What should you look for in a website feedback tool?

Tools 52

Tools Feedback Analysis Analytics 52

NICE inContact

JANUARY 15, 2019

Key criteria for these solutions include omnichannel support, analytics, user experience strategy, CRM integrations, voice infrastructure, and a product architecture that is based on microservices. Next Time: The Forrester Demos – Seeing is Believing. Per the Forrester Wave report: “Current offering.

Contact Center 121

Contact Center Effort Score Omni-Channel Analytics 121

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Beware the trap of tight layouts and bottlenecks.

Retail 78

Retail Engagement Strategy Customer Experience 78

BirdEye

NOVEMBER 20, 2023

They take care of the busy work – sending invites, tracking new recruits, managing rewards – so you and your customers can focus on what matters. Watch the Free Demo Now. In addition, analytics offer actionable insights, making Birdeye a comprehensive tool for online reputation management and referral marketing.

Software 62

Software Marketing Multi-Channel e-support 62

SurveySensum

FEBRUARY 28, 2024

And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes. Omnichannel Surveys Connect with your employees wherever they are, catering to their preferences. Request a Live Demo and Talk to Our EX Experts Today! What is an Anonymous Feedback Tool?

Tools 52

Tools Feedback Analysis Survey 52

Upstream Works

SEPTEMBER 5, 2019

The world of customer experience management is expanding and growing in complexity at an alarming rate. Omnichannel. It’s important to take the term “omnichannel” with a grain of salt. A channel, to be clear, means a communication vehicle that a customer/member/etc. So how does this differ from “omnichannel”?

Contact Center 60

Contact Center Self Service Trends Technology 60

SurveySensum

OCTOBER 11, 2023

By conducting such evaluations, you can identify the most suitable alternative that aligns with your specific requirements and goals, ultimately ensuring you make the right choice for your feedback and survey management needs. It offers an easy-to-use interface for creating and managing surveys effortlessly.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

SurveySensum

NOVEMBER 23, 2023

Survey Volume You need to make sure that the software you choose can manage the volume of surveys you intend to send. Most companies restrict survey volume by pricing tier, depending on the number of surveys you send via a particular distribution channel. This ensures smooth workflow management.

NPS 52

NPS Net Promoter Score Software Tools 52

VDS

JUNE 6, 2023

Consider features like omnichannel communication, intelligent routing, analytics, workforce management, and CRM integration. How does your solution enable omnichannel communication within the contact center? Inquire about the channels supported (e.g.,

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

Consider features like omnichannel communication, intelligent routing, analytics, workforce management, and CRM integration. How does your solution enable omnichannel communication within the contact center? Inquire about the channels supported (e.g.,

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

Oracle

JULY 25, 2019

Breakout session featuring Sonia Wadhwa, Senior Director, Product Management, Siebel CRM, Oracle and Narayanarao Machiraju, Oracle. Experience an integrated demo of how they come together and how Oracle CX can help pave your path to the future. Omnichannel Innovation: Building Your Path to the Future.

Omni-Channel 60

Omni-Channel Retail Leadership Innovation 60

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. Agent collision detection to enable efficient ticket management.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

SurveySensum

AUGUST 3, 2023

A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. Utilize free trials or demos to assess suitability. and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more.

B2B 52

B2B Software Feedback NPS 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Feedback Channels: Consider how and where you want to collect feedback. After creating your preferred survey you can distribute it to those platforms where your customers are like WhatsApp, Email, SMS, in-app, CRM, and more.

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. This will help you to make your goals more manageable, allowing you to track your progress incrementally. Explore SurveySensum To our Customer Service Experience – Request a Demo 4.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. This will help you to make your goals more manageable, allowing you to track your progress incrementally. Explore SurveySensum To our Customer Service Experience – Request a Demo 4.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JANUARY 16, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Don’t worry; It’s easier to get customer feedback now than ever before. Explore SurveySensum To Improve User Experience Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Don’t worry; It’s easier to get customer feedback now than ever before. Explore SurveySensum To Improve User Experience Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

FEBRUARY 24, 2023

Utilizing an omnichannel customer feedback survey platform can help streamline this process for online surveys. Utilize a CRM or customer feedback tool to manage and collate all feedback, analyze the data received, and deliver personalized experiences to customers to make them feel valued. But how can you do that?

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. integrates effortlessly with your app or website It works seamlessly with over 30 services, simplifying feedback management. Just click below, request a demo, and who knows?

Tools 52

Tools Feedback Multi-Channel Social Media 52

SurveySensum

AUGUST 1, 2023

But how can you manage all of this – gathering feedback, tracking, analyzing, and taking action? Get instant detractor alerts on your CRM so you can close the loop in time. Boost Customer Loyalty with Surveys – Request a Demo 7 Best Practices for Building Customer Loyalty in Retail? But how can you do that?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Kustomer

SEPTEMBER 1, 2023

Anticipating customer needs begins with a customer relationship management (CRM) platform that provides a streamlined, 360-degree view of all customer transactions and interactions. Financial services organizations can leverage a CRM to track customer transaction histories and lifecycle stages.

CRM 98

CRM Financial Chatbots Omni-Channel 98

SurveySensum

DECEMBER 4, 2023

Using the Right Tools: Invest in tools that make feedback collection and management seamless, like SurveySensum, HubSpot CRM, or Google Analytics. It’s like putting together puzzle pieces—each piece (or channel) gives you a bit of the picture, and when you combine them, you see the whole thing better.

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

SurveySparrow

DECEMBER 15, 2021

SurveySparrow is an excellent platform for getting omnichannel data. Are you tired of toggling between your Gmail and CRM? Sync CRM data between Salesforce and Google Sheets. Breadwinner also offers a free trial and demo. ActiveCampaign – Campaign Management. Inspire Planner. PartnerTap. Key Features.

Gamification 52

Gamification CRM Training Financial 52

SurveySensum

JULY 18, 2023

Challenges With Retail Personalization “Personalization” is a word thrown around loosely in the retail industry and very few brands like Amazon, Sephora, and Starbucks have managed to crack the code. Extend personalization to other channels as well, such as social media platforms and emails.

Retail 52

Retail Customer Experience Chatbots Touchpoint 52