ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B How To Video e-support 52

Kustomer

JULY 28, 2022

In this complete guide, we explore what customer experience is, its benefits, how to implement it, and key differences between customer service and customer experience, as well as the best methods for making the essential transition from CS to CX. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

Kustomer

JANUARY 11, 2022

Both 2020 and 2021 have been witness to an e-revolution across the entire retail landscape. While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed.

e-support 105

e-support Effort Score Retail Analytics 105

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

GetFeedback

JULY 25, 2018

What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. The rise of automation in customer support in recent years has increased efficiency by leaps and bounds—but for some brands, leaning too heavily on sloppy automations has come at a high cost. Source: Invesp.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

BirdEye

NOVEMBER 20, 2023

How to choose the best referral marketing software Choosing the right software can feel overwhelming, but it’s incredibly important. Valuable analytics: The software should provide data on how your referral program is performing. Its strengths lie in its A/B testing capabilities, allowing customers to make data-driven decisions.

Software 62

Software Marketing Multi-Channel e-support 62

CSM Magazine

APRIL 22, 2020

Customer experience is the crucial aspect you need to think about as a startup or a solopreneur, from visuals to UX and from blog content to customer support tools. How to Choose the Best Website Builder to Grow Your Business and Customer Loyalty. Customer Support Integration. But it is always more than just website design.

Loyalty 52

Loyalty e-support How To Multi-Channel 52

BirdEye

APRIL 14, 2023

By using bookkeeping systems, you can automate data entry, invoicing, and payroll processes, allowing you to focus on other aspects of your business. How to choose the best accounting software for your business? This will allow you to streamline your processes and eliminate the need for manual data entry. Here are just a few.

Software 98

Software Financial Banking e-support 98

SurveySensum

NOVEMBER 23, 2023

How to choose the right NPS tool? NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. How to choose the right NPS tool? Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately.

NPS 52

NPS Net Promoter Score Software Tools 52

Hello Customer

JUNE 16, 2022

CX in retail: how to improve it. Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? To evaluate your current CX, you’ll need to capture data that lets you measure some customer experience metrics such as NPS, CSAT, or CES. Measure, manage, and master.

Retail 52

Retail Customer Experience Omni-Channel e-support 52

Kustomer

APRIL 14, 2022

Leverage your CRM to track these interactions and follow along with those unique customer journeys, personally engaging at every step to build a more long-lasting relationship. Drive CX with Data. Leverage Self-Service Tools. The preference for a personalized chatbot is growing rapidly.

Examples 98

Examples Customer Service Self Service Chatbots 98

Upstream Works

NOVEMBER 19, 2020

These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge.

Average Handle Time 78

Average Handle Time Contact Center e-support Touchpoint 78

Kustomer

JUNE 30, 2022

Traditional, reactive customer support, during which companies only address customer issues after they’ve taken place, is no longer enough for today’s customers. What Is Proactive Customer Support? Customer support is no longer a “nice-to-have” feature. Through a shift in mindset toward a more proactive support strategy.

Examples 95

Examples Self Service e-support Chatbots 95

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Support Tickets and CRM Management. Email and Phone Support.

Company 96

Company CRM e-support Resources 96

ModSquad

MARCH 5, 2020

Signs point to an even greater demand in the near future, when phone systems redirect callers to SMS support with greater frequency; this effectively turns a voice call into a chat. Here are a few tips on how your ecommerce brand can make the most of live chat. For e-tail sales, nothing beats a personal shopper service.

Ecommerce 65

Ecommerce Brands Self Service Chatbots 65

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. They facilitate multilingual content development and support the latest industry standards in content interoperability. Course management.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

ModSquad

MARCH 5, 2020

Signs point to an even greater demand in the near future, when phone systems redirect callers to SMS support with greater frequency; this effectively turns a voice call into a chat. Here are a few tips on how your ecommerce brand can make the most of live chat. For e-tail sales, nothing beats a personal shopper service.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52

ModSquad

MARCH 5, 2020

Signs point to an even greater demand in the near future, when phone systems redirect callers to SMS support with greater frequency; this effectively turns a voice call into a chat. Here are a few tips on how your ecommerce brand can make the most of live chat. For e-tail sales, nothing beats a personal shopper service.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52

NobelBiz

SEPTEMBER 21, 2021

How to Personalize the customer Interaction? Once you’re familiar with your CRM and your caller, you’ll be able to handle challenging calls and manage your tension on the phone effortlessly. During a conversation, you must support, encourage, and assist them as much as you can. Respond as you converse with your consumer.

Contact Center 52

Contact Center Customer Experience CRM e-support 52

CSM Magazine

JANUARY 29, 2024

This decision will influence not only the efficiency of your supply chain but also how effectively you’re able to meet your customers’ needs. In this article, we’ll provide practical tips on how to select the right wholesale commerce solution for distributors.

Tips 52

Tips e-support Return on Investment Multi-Channel 52

Hello Customer

AUGUST 20, 2020

We have a whole e-book on it, which you can find here, but let’s get back to our point. To help you out, we split employee empowerment into 2 levels: Operations & support. What’s the point of good CRM when it can’t pull up the customer data across the journey? That’s the starting point of the service-profit chain.

e-support 75

e-support Case Study Culture Training 75

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. Reaching out to customers with high support ticket volume or priority. training modules by the customer) or change in data (e.g.,

Customer Success 85

Customer Success Tips CRM e-support 85

SurveySensum

DECEMBER 1, 2021

How to choose the right NPS tool? NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. How to choose the right NPS tool? Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately.

NPS 52

NPS Tools Net Promoter Score e-support 52

Magellan Solutions

JULY 20, 2021

By ensuring that its call center agents receive extensive training in areas such as advanced data analytics, software technology, and machine learning; call centre services Philippines promises a threefold return when you choose to partner with them. Medical Data Entry Services. E-commerce. Tech support. But is this true?

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

InMoment XI

NOVEMBER 15, 2023

This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

NobelBiz

NOVEMBER 17, 2020

A call center can give you reliable numbers and statistics that will allow knowing how to develop products and services. How does this relate to business expenses? From e-mail to the management of your online social interactions, a business can benefit from a digital contact center multichannel technology.

Call Center 52

Call Center Contact Center Multi-Channel Social Media 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Support and service. How Has the B2B Customer Experience Evolved? What are Some B2B Customer Experience Examples?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

NobelBiz

MARCH 21, 2023

How to boost your First Call Resolution in 9 easy steps? This data will enable you to take immediate action to enhance your first contact resolution rate. Review the data from Quality Monitoring. Knowing how the consumer interacts with the product or service might reveal a great deal about potential future issues.

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • How to Measure Customer Experience: Performance Management Maturity-Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. .

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Optimove

OCTOBER 18, 2018

When exploring e-commerce client data, we often run into different active customer personas from which we might benefit. The Reseller is a pretty common definition in the e-commerce industry. That being said, the CRM professionals might have insights that the data can’t detect, such as personal relations.

e-support 58

e-support Analysis Ecommerce Brands 58

Bold360

DECEMBER 3, 2019

” are two completely different questions from a syntactic perspective, but they are both pointing to the same intent , which is “Can you help me figure out how to approach the weather? Would you train a salesperson or support rep for a week , then put them on the phone or into the chat queue and never talk to them again?

Chatbots 61

Chatbots e-support Advertising CRM 61

Hello Customer

AUGUST 20, 2020

We have a whole e-book on it, which you can find here, but let’s get back to our point. To help you out, we split employee empowerment into 2 levels: Operations & support. What’s the point of good CRM when it can’t pull up the customer data across the journey? That’s the starting point of the service-profit chain.

e-support 40

e-support Case Study Culture Training 40

SurveySensum

JULY 11, 2023

PWC’s Experience is everything: Here’s how to get it right research says, ‘43% of all consumers would pay more for greater convenience.‘ Here’s how you can do it – Collect relevant customer data to understand their preferences and needs. So, you called customer support to enquire about it. But, how to do that?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Stella Connect

MARCH 20, 2018

W]e don’t treat customer service as a cost center. And our data confirms that.”. To prevent this downward spiral, make sure adequate agent support—your managers’ primary responsibility—is the starting point for your calculations. Calculating how you scale your service team for peak seasons. Priceline CEO Darren Huston.

Customer Service 55

Customer Service Contact Center How To Training 55

Talkdesk

JANUARY 26, 2015

No one really knows what that means, or how to actually put the customer first. Because failing to provide customer-centric support could literally sink your business in 2015. Now allow me to keep it with some helpful tips on how you and your team can provide better customer support in 2015: Tip #1 Know everything about your customers.

How To 40

How To e-support Effort Score Tips 40

Answer Dash

MAY 8, 2018

If you’re starting a new company, you often define your sales process, identify your key metrics, and set up your CRM system before you hire your first rep. By that, I mean that the most effective businesspeople in Customer Success will develop consistent and data-driven ways to execute, and more importantly, to learn.

Customer Success 89

Customer Success Self Service e-support Sports 89

ChurnZero

FEBRUARY 7, 2020

With more than 660+ million users, LinkedIn used their data to identify the top 15 jobs that emerged over the last five years, including associated skills, industry insights, and top hiring cities. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention.

Customer Success 64

Customer Success e-support Software Trends 64