Currency Alliance

JANUARY 18, 2021

Companies will also need to improve the methods they use for capturing it, and – most important – the infrastructures/methods to reliably extract accurate customer insights that improve engagement. How hotels can prepare: many hotels have some partnerships, but little insightful data is shared.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

Qualtrics

JULY 23, 2019

Gilad Lotan – Lotan is the Head of Data Science and Analytics at Buzzfeed where he leads a team that’s tasked with building state of the art analytics, insights, and data products to support entertainment, news, business and tech. Follow Gilad for the latest from Buzzfeed and data to support entertainment. ( @gilgul ).

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Alida

SEPTEMBER 22, 2016

To deliver impactful and timely insight to business leaders in your company, you can’t rely on slow, traditional research methods. DEWALT’s award-winning insight community has resulted to savings of over $1 million in study costs this year and close to $6 million since its launch. Enhance marketing with customer insight.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

OCTOBER 12, 2021

This exposes a lot of people to a lot of marketing, shines a light on potentially valuable customers based on their spending patterns, and creates a mechanic whereby they can earn value every week that helps them earn enough points to burn on an aspirational goal. We also make it easier for any customer touchpoint to become loyalty-enabled.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Pointillist

FEBRUARY 19, 2018

Our web analytics and CRM platforms take advantage of this inherent luxury. Self-driving cars will use their knowledge of preferred routes and in-vehicle entertainment drawn from past behavior to optimize daily commutes and long roadtrips. AI-enabled Customer Analytics Discovers High-Impact Customer Insights.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

Currency Alliance

MAY 9, 2019

Independent of market positioning, unique customer insight will become the primary competitive advantage. But a mobility portal could ‘know’ their customers well enough and access enough inventory to appeal to a very wide audience by creating a highly differentiated, experience-based offering.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Currency Alliance

FEBRUARY 26, 2019

Most customers wouldn’t have won the bonus – good news for the finance department. the customer kept the App on their phone, keeping the software engineering team in business…. and supporting marketers such as CRM specialists, who can use the App to keep issuing personalized, location-based offers via the customer’s device.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Software 40

Software Customer Experience Company CRM 40

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

SurveySensum

JULY 14, 2020

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

SEPTEMBER 28, 2021

Over 30 ready-to-use integrations with the ability to prepare new integrations for internal CRM, ERP, ATS, or e-commerce platforms. . Their virtual assistant gives customers personalized recommendations to make the buying journey smooth. . Powerful built-in analytics to get valuable customer insights right from the bot conversations.

Chatbots 52

Chatbots Social Media e-support Analytics 52

Currency Alliance

SEPTEMBER 5, 2018

But the model generally leaves too little for the program to finance worthwhile rewards for all but the most frequent customers. Heathrow Airport’s “Greater Passenger Experiences”, delivered rewards such as upgraded car parking via CRM mailing, and recording +20% in active membership [viii]. This is a big part of why Plenti failed.

Loyalty 36

Loyalty Consumers Brands Airlines 36