TechSee
JANUARY 7, 2020
With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Dutch telco KPN analyzes the notes produced by its contact center agents, and uses the insights generated to make changes to its interactive voice response (IVR) system.
BlueOcean
MARCH 30, 2018
Michael’s Hospital in Toronto, Ontario, we discussed how securing long-term partnerships with service suppliers like outsourced contact centers can impact your overall business objectives. We can’t take an RFP template that was written for manufacturing and use it verbatim for sourcing a contact center.
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BlueOcean
APRIL 18, 2017
To explore how sourcing professionals approach the challenge of securing long-term partnerships with service suppliers like outsourced contact centers, we recently sat down with Peter Longo, Director of Strategic Sourcing and Logistics at St. Successful Procurement Planning in the Contact Center.
TechSee
JANUARY 2, 2018
A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment. These devices may include in-vehicle telecommunication systems (telematics), smart smoke and CO detectors, and alarm systems.
Inbenta
MAY 16, 2022
In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Telecommunication call centers are often inundated with repetitive requests around the clock. Here is his LinkedIn.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!
Team HGS
SEPTEMBER 30, 2019
So this is perfect timing for a blog about how contact centers play an essential role in brand storytelling. As we’ve been brought into the process, we’ve become experts at bridging critical gaps—for optimized CX and ROI —in other words, earning and retaining customers for the brand. In three key ways, we work to: 1.
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