NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

APRIL 11, 2022

This is one of the most important goals for contact centers. Detractors are dissatisfied and may quit doing business with you and discourage others from trusting your contact center. How to measure Your Contact Center’s NPS? You must learn what your contact center is doing wrong.

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52