Uniphore

JUNE 22, 2021

No need to dig through thousands of threads across Quora, Reddit, Facebook, and Twitter to hear what your call center agents are REALLY saying about their jobs… We took care of that for you. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Call Center 219

Call Center Self Service Social Media Contact Center 219

Talkdesk

MARCH 17, 2020

Historically, contact center customization — whether that’s changing the agent interface, building custom dashboards or integrating systems for improved context or process automations — has been a hassle. Call centers are overloaded with heavy volumes resulting in long hold times and time-to-callback.

Contact Center 94

Contact Center Self Service Tourism Travel 94

TechSee

OCTOBER 16, 2018

Companies have taken notice of consumer preference for self-service. More and more enterprises recognize the ROI potential from significant savings on labor costs, reduced technician visits, lower call center volume, as well as the ability to scale SoT services. Traditional self service.

Self Service 138

Self Service Chatbots Video Wireless 138

Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. That is why more than 60% of US companies are outsourcing their services to offshore countries. We’ll talk more about it later.

Call Center 52

Call Center Social Media Entertainment Ecommerce 52

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it.

Technology 122

Technology Customer Service Contact Center Gamification 122

Talkdesk

NOVEMBER 13, 2018

These products include: -Talkdesk Omnichannel. -Talkdesk Mobile. -Talkdesk Self-Service SDK. -Talkdesk Studio. -Talkdesk Live. -Talkdesk Explore. -Talkdesk Benchmark. How will these products be powered, you ask?

Self Service 78

Self Service Conference Entertainment Contact Center 78

NICE inContact

JUNE 28, 2019

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. It’s about knowing what channels your customers need and what type of service they want. Brands stress and frustrate customers in many ways. It’s a winning combination.

Self Service 168

Self Service Contact Center Entertainment Call Center 168