Playvox
DECEMBER 16, 2021
Is gamification the right choice for your contact center? Employee engagement is one of the most challenging aspects to master in the contact center. Gamification is no longer a buzzword. The Psychology Behind Gamification. Why Does Gamification Work? Behavior is not an easy thing to change.
BlueOcean
DECEMBER 16, 2019
Before we sign off for the holiday break, we want to give shouts to all the frontline agents and coaches holding it down for clients and customers in contact centers everywhere. A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. at Blue Ocean. We’d love to hear from you.
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Calabrio
AUGUST 7, 2019
Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. Let’s take a look at a few things Idaho Central Credit Union does differently to make it a best-in-class contact center.
BlueOcean
DECEMBER 17, 2018
Of course, greater retail sales inevitably lead to higher call volume in the contact center. Here are some key tactics for coping with holiday spikes in the contact center. And, of course, keeping your team fed with treats, holiday-themed meals, and pizza will always help keep morale high.
Playvox
APRIL 5, 2022
But without getting contact center performance right, all other CX elements – such as marketing, user experience, etc. How do you build a high performance contact center? Of course, getting to this point is a journey, and taking the first steps towards improvement can be intimidating. will ultimately fall flat.
Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Agents who felt their contact centers were handling remote work well told us they appreciated: Clear expectations. Communication.
Playvox
FEBRUARY 2, 2022
It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. According to industry studies , average annual turnover ranges between 30-45 percent – with some centers experiencing turnover into the triple digits. Some contact centers experience almost no turnover at all.
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