Beyond Philosophy

NOVEMBER 6, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Beyond Philosophy

OCTOBER 29, 2014

After so much campaigning, so many questions, debates, and emotions that moved currencies and markets, the Scottish said, “No!” The effect of loss aversion in a marketing setting was demonstrated in a study of consumer reaction to price changes to insurance policies. [2] Well, there you have it! to independence.

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

Beyond Philosophy

FEBRUARY 5, 2015

These companies, and their employees, are also invariably quite disciplined and well-trained in the why’s and how’s of customer experience. Every aspect of a company’s offering – customer service, advertising, packaging, billing, products, etc. – They market, and create experiences, within the branded vision.

CEM 60

CEM Omni-Channel Training Customer Experience 60

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Augie Ray Follow @augieray.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Beyond Philosophy

OCTOBER 24, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX.

ROI 74

ROI Net Promoter Score CEM Conference 74

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas. Annette Franz. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas. Annette Franz. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

FEBRUARY 23, 2024

Each department is vital to any successful organization: the marketing department fuels the hype, finance manages the cash flow, and operations keep the engine running smoothly. Customer communication: Engaging with customers (through social media interactions and networking events) to improve customer service and public relations.

Communication 62

Communication Multi-Channel Culture Social Media 62

Beyond Philosophy

JUNE 2, 2015

Wegmans has constructed and sustained a culture where the customer truly comes first, and customer experience is the barometer by which it measures success. Stores are attractively laid out, almost like an old-world open-air market.

Customer Centricity 60

Customer Centricity Retail Leadership Training 60

BirdEye

JUNE 14, 2023

Having a proper internal communication system allows you to deliver timely, consistent information to your employees, engaging them and reinforcing the team atmosphere. Positive customer experiences, even in communicating, can help generate repeat business and word-of-mouth marketing.

Communication 98

Communication Social Media Video Meeting 98

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge gets to the heart of customer feedback by providing the world’s most sophisticated customer intelligence platform. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . While both B2B and B2C have target markets, B2C tends to have a larger number of customers with shorter and simpler buying processes. .

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Michel Falcon Experience

FEBRUARY 19, 2016

[bctt tweet=” If you’re going to have a successful career as a customer experience professional you need a strategy.”] ”] I remember the day when I first recognized that customer experience management would be “my thing.” Marketed and shared my writings.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40

Michel Falcon Experience

SEPTEMBER 24, 2015

Learn 28 strategies for improving your company’s customer experience today by reading my free ebook. I believe we would rather invest in traditional marketing before we invest in improving our customer experience for two key reasons. . Marketing is tangible. We can touch print marketing.

Customer Experience 60

Customer Experience eBook Social Media Training 60

ClearAction

AUGUST 21, 2016

Temporary upticks in revenue are possible without it, yet optimization of customer lifetime value requires it. When day-to-day work of employees in every functional area incorporates customers’ expectations and when everyone perceives personal consequences for aligning their work with customers’ expectations.

Customer Experience 48

Customer Experience Financial B2B Trends 48

transcosmos Information Systems

OCTOBER 22, 2015

They provide content that are focused on startups and businesses, with themes like customer experience, employee empowerment and company culture. Customer Think. Customer Think has a wide variety of compelling content that can be used as a great resource for your market research. Return Customer.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

They provide content that are focused on startups and businesses, with themes like customer experience, employee empowerment and company culture. Customer Think. Customer Think has a wide variety of compelling content that can be used as a great resource for your market research. Return Customer.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Michel Falcon Experience

APRIL 11, 2019

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. Once the market turned around, it was like pre-recession. They market better. Truth be told, I started my career as customer experience management being the thing.

Culture 60

Culture Leadership Hospitality Meeting 60

Qualtrics

APRIL 9, 2019

In a recent blog post and during a panel chat at the recent Qualtrics X4 conference in Salt Lake City, we talked about the many ways you can leverage customer and citizen feedback to help your business or government agency get ahead of operational and business risk.

Government 46

Government Conference Survey Social Media 46

Michel Falcon Experience

MARCH 12, 2019

I was recently invited to Las Vegas to give a keynote at the Airport Exchange News Conference at Caesars Palace. And it was ‘Customer experience management’ And it made sense to me. And when I asked him, I said “Really, is the market big enough?” ” I was lonely, actually.

Culture 12

Culture Employee Engagement Company Engagement 12