Gainsight

MAY 7, 2019

So, in typical PM fashion, she created the solution to a known problem and co-founded ProdPad , a software solution that helps PMs manage their roadmap and product backlog. Her methods for “escaping the build trap” are the topic of her frequent speaking engagements at product conferences around the globe. Learn from this influencer!

Industry 49

Industry Conference Consulting Software 49

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Engage with clients at all levels and be the lead for all client engagements.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

SmartKarrot

FEBRUARY 8, 2022

Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap. Categorize the customer profile following the segmentation and lead business reviews based on the customer profile.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

SEPTEMBER 25, 2020

Since Customer Success teams’ daily work revolves around customers and their ever-evolving needs, formalizing the feedback process helps bring order and balance to the constant stream of incoming demands and requests. Looking for more firsthand insight on bridging the gap between Customer Success and Product?

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

SmartKarrot

APRIL 22, 2022

You might also like: 7 Key C-Suite Roles in a Truly Customer-Centric Executive Team – In this write-up, we have discussed the key C-Suite roles that are mandatory to curate a truly customer-centric executive team. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Policies 10

Policies Customer Centricity Comparison Roadmap 10

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. As you design the customer journey, be sure to align with those insights.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Debbie Akwara – CX-Preneur, CX Author, CX Conference Speaker. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

OCTOBER 16, 2020

This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course).

Sales 98

Sales Customer Success Conference Customers 98

Kustomer

JANUARY 13, 2022

His experiences taught him that showing up for the customer should always be the first priority and at MoneyLion , that’s exactly what his team of CX experts do. Building a customer-obsessed company isn’t always easy, and can be quite overwhelming for new leaders in this sphere. Hi everybody at the Kustomer Now conference.

Self Service 97

Self Service Omni-Channel Customers Social Media 97

Alida

NOVEMBER 8, 2017

She joins Vision Critical with more than 14 years’ experience in driving customer experience programs, delivering successful initiatives and aligning departmental silos around the voice of customers. You have a strong background in driving customer experience programs from leadership positions at software companies.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Gainsight

APRIL 29, 2019

I sat down with her at INDUSTRY EUROPE ‘19 to learn how all of us in product management can be more customer-centric. Q: In what ways can Product teams use support from other teams, like Customer Success (CS)? How can Product teams can orient their product roadmap strategies to drive business outcomes?

Roadmap 14

Roadmap Sales Conference Meeting 14

Amity

OCTOBER 31, 2016

It starts with the engineering team: we want to build a product that doesn’t need us to tell the customer how to use it to be successful. So we work with our engineering team to ensure we're developing customer-centric features and that customer feedback is being regularly incorporated into our platform.

Customer Success 0

Customer Success Customers Metrics Sales 0

Gainsight

MAY 18, 2023

The Transformational Leader Award Goes to … FinancialForce Mike Dover, VP of Customer Success at Certinia (formerly FinancialForce ), is the winner of the Transformational Leader Award. Certinia provides customer-centric solutions to accelerate business growth.

Customer Success 52

Customer Success Software Customer Journeys Analytics 52