Verint

MARCH 7, 2018

Verint’s John Goodson, SVP & GM, Products, Customer Engagement Solutions, hosted an invitation-only CIO/Executive Roundtable and Dinner on the topic of Robotics and Artificial Intelligence (AI) on February 21 in Atlanta’s Perimeter area. Automation Drives Customer Engagement Optimization and Broader Business Optimization.

Healthcare 27

Healthcare Competitive Advantage Transportation Hospitality 27

Verint

DECEMBER 6, 2017

In my last blog post on automation, I discussed how implementation of customer engagement automation and artificial intelligence (AI) solutions within customer engagement operations can be game-changing for the enterprise.

Industry 34

Industry Fashion Competitive Advantage Healthcare 34

PK

APRIL 16, 2018

ProKarma is an IT solutions company focused on helping businesses re-engineer themselves through powerful digital platforms, customer engagement and emerging technologies. It fuels its clients’ growth and efficiency through accelerating business activities, enhancing experiences and creating competitive advantages.

Company 40

Company Telecommunications Competitive Advantage Transportation 40

Magellan Solutions

JULY 19, 2021

Now, public health officials are pushing healthcare systems to further expand their telehealth through smartphones and other tools. . Medical practitioners now rely heavily on data to improve how to deliver healthcare services. . Customer engagement. Post-pandemic landscape enables telemedicine to stay. Make diagnoses.

Data 52

Data Healthcare Analytics Transportation 52

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Customer Bliss

MARCH 30, 2017

IBM was among the first larger brands to open a customer experience lab, and at the time they noted three major goals: Enhanced customer insight: The goal was to better predict individual customer behavior across multiple channels. The yin and yang of customer experience labs. The entire cycle might take several quarters.

Customer Experience 100

Customer Experience Banking Net Promoter Score Call Center 100

InMoment XI

FEBRUARY 1, 2024

By understanding these predictive patterns, companies can tailor their strategies proactively, ensuring they are always one step ahead in meeting customer needs and expectations. This forward-looking approach is vital for maintaining competitive advantage and fostering customer loyalty.

Analysis 260

Analysis Analytics Social Media Loyalty 260

Oracle

DECEMBER 17, 2020

” The Economist notes three competitive advantages to this strategy: Resource optimization , by ensuring the right stock or staff across locations. …And we’re seeing that in other industries like retail, healthcare, and financial services.

Government 52

Government Banking e-support Technology 52

BirdEye

NOVEMBER 29, 2023

With AI chatbots across your website, social media channels, and other customer engagement platforms, you can be available 24/7 and do much more at a substantially lower cost. So, this functionality can be a crucial competitive advantage. Customers are more likely to engage with them if a chatbot is ready to serve them.

Chatbots 57

Chatbots How To Social Media Knowledge Base 57

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132