Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. We’ve put together three powerful use cases, one for airlines, one for hotels, and one that any travel company can put into use, each utilizing a different capability within the customer journey space. There is huge market pressure to make great deals.

Travel 40

Travel Hospitality Customer Journeys Examples 40

C Space

JULY 21, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. While the two companies have since operated separately, from eBay’s perspective, not much changed. The company will donate 5% of its profits from the beverages to causes that support farmers. on July 21.

Brands 52

Brands Transportation Sales Innovation 52

ReviewTrackers

MAY 8, 2017

CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. Speakers are from companies like Tesco Mobile, Marks & Spencer, Finnair, Barclays, and Heathrow Airport. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Currency Alliance

MARCH 20, 2020

There are really only four ways to create value for all stakeholders in a loyalty program: maintain low operating costs, and funnel the savings into rewards. add complementary partners in every spending category so the program and the currency are more useful and interesting. Not every loyalty program seems to appreciate this.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Up Your Service

MAY 3, 2017

But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. However, smart companies see this as an opportunity to create brand evangelists. Turning loyalty members into evangelists.

Hospitality 74

Hospitality Travel Industry Brands 74

InMoment XI

SEPTEMBER 1, 2022

companies lose 50% of their customers every five years. At InMoment, we frequently sit down with brand executives and look at real-time metrics that show how much revenue has been recovered due to their closed loop program. But with such a crowded market, that is easier said than done.

Customer Retention 260

Customer Retention How To Customer Journeys Telecommunications 260

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. As the saying goes, ‘garbage in, garbage out’.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. I think what’s interesting is that in SMBs, we are finding that it’s the CEO who is focused on customer care — and that’s how they are differentiating their company from the get-go. What do you think drives this change?

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. I think what’s interesting is that in SMBs, we are finding that it’s the CEO who is focused on customer care — and that’s how they are differentiating their company from the get-go. What do you think drives this change?

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

CSM Magazine

SEPTEMBER 23, 2021

In search of infrastructure that will survive Black Friday and tools to launch online services, companies have come to the cloud. They are customers, carriers, warehouses, freight forwarders, and transport companies. For example, on the cargo transportation exchange. Big Data for retail is a powerful and useful tool.

Technology 52

Technology Transportation Healthcare Retail 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. In 3-5 years’ time, the market leaders will have emerged, so now is the moment to include loyalty mechanics to get the upper-hand. Building such habits is precisely what loyalty programs do. .

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Qualtrics

JUNE 26, 2020

During this time, Koç Holding gathered employee feedback regularly by using employee pulses , one-to-one interviews , diary keeping, and even a WhatsApp Chatbot the company developed. Koç Holding continued operations at its refinery, bank, and food companies due to government regulations.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

Currency Alliance

NOVEMBER 17, 2020

I also anticipate that 2020 will not only be remembered as the year Covid-19 hit, but as the pivotal year, in which companies that are not leaders in their category recognized just how far they were falling behind in terms of customer engagement. We crave convenience and more intuitive, personalized experiences.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

C Space

MAY 20, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. The company today announced the launch of Shops , a way for businesses to set up free storefronts on Facebook and Instagram. Facebook is also working to integrate loyalty programs.

Brands 52

Brands Airlines Travel Transportation 52

Currency Alliance

NOVEMBER 14, 2019

If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. disconnects between company leadership and management. Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

SmartKarrot

OCTOBER 15, 2020

Customer acquisition cost is the cost to the company for converting a probable prospect into a loyal customer. Simply put, the lesser the value is for CAC, the better it is for your company. It shows that your company is judiciously spending money on the right tracks. How to Correctly Calculate Customer Acquisition Cost?

Loyalty Programs 19

Loyalty Programs Metrics Customer Success Return on Investment 19

Currency Alliance

SEPTEMBER 5, 2018

Coalition programs are gaining steam because, managed, correctly, they solve the biggest problem in loyalty marketing: engaging your long- and mid-tail customers, rather than just 20-25% of the most frequent. Look no further than the massive growth in financial services, transportation, or even the distribution of goods.

Loyalty 36

Loyalty Consumers Brands Airlines 36

SmartKarrot

AUGUST 12, 2022

It did make an enormous difference in the Transportation Industry. Encouraged by the same, the company started its on-demand food delivery division. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. We have all been familiar with the on-demand taxi/ cab booking application.

Comparison 10

Comparison Transportation Industry Loyalty Programs 10

Thematic

NOVEMBER 13, 2018

W hat once was a luxury that only a few companies had the resources to invest in (think Amazon and Netflix), has now become a staple on the CEO agenda. This is where a lot of companies take a wrong turn. According to Gartner, “more than two-thirds of marketers say their companies compete mostly on the basis of CX.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101