article thumbnail

How to Build a Next-Generation Loyalty Scheme

CSM Magazine

When one credit card provider decided to add cash back on travel and transportation expenditures for loyalty members, Applause was asked to test in a few different cities to see what types of transactions cardholders expected to earn rewards from. To begin with, when do you offer customers the opportunity to join your rewards program?

Loyalty 59
article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

article thumbnail

It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

CSM Magazine

According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. Build original loyalty programs. In the introduction, we’ve wondered how to make spectators opt for a particular ticketing app.

article thumbnail

Top loyalty trends for 2018 and what they mean for brands and customers

Currency Alliance

This year we’ve seen examples of brands offering increased liquidity in their loyalty programs – typically in the form of allowing their members to redeem beyond their own store. Brands will also find that enabling greater customer freedom will also help proactively manage program liabilities in a profitable way.

Loyalty 49
article thumbnail

Wise Marketer Interview with Chuck Ehredt

Currency Alliance

A former Accenture consultant-turned entrepreneur, Ehredt is attempting to upend the loyalty industry with a platform that simplifies how loyalty currencies are managed and exchanged. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

article thumbnail

How Important is Customer Service in Travel and Tourism?

Bold360

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56