Customer Bliss

MAY 16, 2017

Milista Anderson is chief customer officer for FIS’s treasury solutions business, leading the organization in its voice of the customer program and customer experience strategy. FIS had a situation where some of their software implementation required weeks and hundreds of pages of static documents.

Chief Customer Officer 0

Chief Customer Officer Financial ROI Insurance 0

Customer Bliss

NOVEMBER 22, 2017

Peloton owns every aspect of the business model, from bike production to software and content – so crafting a quality customer experience was extremely important to them. It is doing so by merging high design with modern technology in order to provide access to on-demand group fitness classes from home. ” (Tweet this).

Chief Customer Officer 0

Chief Customer Officer Exercises Groups Industry 0

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. They also did a refresh of customer journey mapping. About Libby. See above.).

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software 98

Software Chief Customer Officer Touchpoint Customer Success 98

ClientSuccess

APRIL 11, 2018

From : Adam Kuznia , Chief Customer Officer. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role? The post CSM from the Trenches: Mentors – Adam Kuznia, Chief Customer Officer, DataCamp appeared first on ClientSuccess.

Chief Customer Officer 40

Chief Customer Officer eBook Customer Success Software 40

ChurnZero

MAY 19, 2021

ChurnZero is proud to announce that it has been named a Category Leader for Customer Experience Software by GetApp. Category Leaders are designed to help small business evaluate which software products may be right for them. . Category Leaders for Customer Experience Software is available here.

Software 59

Software Chief Customer Officer Customer Experience Touchpoint 59

Alida

OCTOBER 30, 2019

Kelly Hall, Vision Critical Chief Customer Officer, was recently named one of the Top 50 Women Leaders in SaaS of 2019 by The Software Report. Here, Kelly shares some wisdom gleaned over her 17-year career in tech.

Chief Customer Officer 187

Chief Customer Officer Leadership Software Report 187

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? The CSM perspective: how to encourage the adoption of Customer Success software. Tip #2 for CSMs: practice what you preach.

Software 98

Software Customer Success How To CRM 98

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software 52

Software Chief Customer Officer Touchpoint Customer Success 52

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

Chief Customer Officer 92

Chief Customer Officer Customer Centricity Metrics CRM 92

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software Have you ever worked at a company where the Customer Success team had to beg for its own tools? I have a few tips to help you drive customer success software adoption that sticks. That’s okay. So how do we overcome this?

Software 52

Software Customer Success How To CRM 52

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Software 56

Software Report Customer Success Net Promoter Score 56

Gainsight

MARCH 1, 2024

Maranda (VandenBroek) Dziekonski Chief Customer Officer, Swiftly Years in CS: I have been in a customer-facing position for over 20 years now. Additionally, I foresee an increase in CS professionals ascending to executive roles, ranging from Chief Customer Officers to CEOs.

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

Kerry Bodine

JANUARY 29, 2019

The emerging role of the journey manager represents one of the most important developments since the creation of the Chief Customer Officer, yet many in the customer experience field have yet to encounter a journey manager within their organizations—or to develop a working knowledge of their typical job responsibilities and challenges.

Management 234

Management Apparel Chief Customer Officer Telecommunications 234

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. .

Net Promoter Score 98

Net Promoter Score Chief Customer Officer Leadership NPS 98

ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” The “CODiEs” are a highly recognized, premier awards program for the business software industry. Winners are to be announced on June 8-9.

Industry 98

Industry Chief Customer Officer Leadership Software 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Building Relationships is Key to Survival.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Gainsight

APRIL 9, 2024

Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them. We believe that community brings a sense of belonging to our customers.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

West Monroe

MAY 4, 2022

Ken Ewell , Chief Customer Officer, Momentive. Rimple Patel , VP Customer Experience, Celonis. Steve Young , VP, Global Customer Services Strategy and Operations, Palo Alto Networks. Tiffani Bova , Global Growth and Innovation Evangelist, Salesforce. West Monroe moderator: Dhaval Moogimane.

Innovation 52

Innovation Customer Experience Chief Customer Officer Software 52

ChurnZero

APRIL 13, 2021

With Customer Success being one of the top emerging departments in software companies around the globe, you might be considering a career in this industry, but you also might be wondering which role is right for you. . Chief Customer Officer. Customer Success Vice President/Director .

Customer Success 98

Customer Success Chief Customer Officer Customer Centricity Fashion 98

CSM Practice

DECEMBER 7, 2020

The firm selected board members with the goal of bringing distinctive customer success perspectives from a variety of market segments. Board members work in areas spanning on-premises technology, Software-as-a-Service (SaaS), and advisory services.

Chief Customer Officer 81

Chief Customer Officer Consulting Customer Success Groups 81

Wootric CX Blog

JANUARY 6, 2021

Guided by input from our customers, we invested in omni-channel feedback collection, AI-driven customer journey analytics, and native integrations with the modern tech stack — all the while staying true to the flexible, lightweight, user-centric approach to CX improvement that businesses expect from Wootric. .

Omni-Channel 105

Omni-Channel Innovation Net Promoter Score Chief Customer Officer 105

West Monroe

NOVEMBER 7, 2021

The increasing shift to software-as-a-service (SaaS) models continue in the enterprise technology world as companies race to meet market and investor demands. Yet in most software companies, accountability for NDR is still unclear or dispersed across multiple functions. Seek accountability for net dollar retention.

Chief Customer Officer 52

Chief Customer Officer Customer Experience Touchpoint Software 52

Kerry Bodine

JANUARY 29, 2019

The emerging role of the journey manager represents one of the most important developments since the creation of the Chief Customer Officer, yet many in the customer experience field have yet to encounter a journey manager within their organizations—or to develop a working knowledge of their typical job responsibilities and challenges.

Management 120

Management Apparel Chief Customer Officer Telecommunications 120

Alida

JULY 6, 2017

For concrete ideas on how companies can scale their CX programs, we recently sat down with Kia Puhm , a Toronto-based executive with over 22 years of experience in customer success, marketing and software engineering. Puhm’s leadership experience includes stints at Oracle, Eloqua and Adobe. She is now the principal of K!A

Measurement 113

Measurement Chief Customer Officer Customer Centricity Software 113

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Customer Bliss

SEPTEMBER 27, 2018

Prior to Genesys, she served as senior vice president of global customer care at Global 360, a Texas-based leader in business process management software, acquired by Open Text. She has served as vice president of product management, customer care and commercialization at Eastman Software, Inc.,

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

Customer Bliss

NOVEMBER 8, 2018

Do you put the needs of your customers first and focus on the value you provide them? Today, we’re replaying an episode that many of you enjoyed, featuring Francis Cordon , the first Chief Customer Officer at Rigor , a SaaS company.

Chief Customer Officer 147

Chief Customer Officer Banking B2B Customers 147

Gainsight

MAY 12, 2021

Gainsight’s Chief Customer Officer, Kellie Capote, recently had a chance to join Amanda Schmidt, VP of Customer Success at PandaDoc, Customer Success Evangelist, Dan Steinman, and Bryan Plaster, Founder and CEO of CompleteCSM, for a candid conversation on how to handle the complex scenario of having a “green” customer churn.

Chief Customer Officer 59

Chief Customer Officer NPS Effort Score Call Recording 59

Blake Morgan

SEPTEMBER 27, 2022

Christian Mitchell, EVP and Chief Customer Officer at Northwestern Mutual, says one way his company advises customers is through financial planning. With this new approach, employees work on the customers’ terms to understand their hopes, dreams, and fears. You can watch the video of our full discussion below.

Chief Customer Officer 59

Chief Customer Officer Financial Banking Video 59

CustomerSuccessBox

MARCH 2, 2022

In the US, the salary dedicated to this position is $141, 482 / year Whereas in UK, the average VP of customer success salary is £98,555/ year. Chief customer officer. It is the position above all where it is like being the CEO of the customer success department alone in the firm. Customer success coordinator.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customers 52

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. Want to hear more from these trailblazers?

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

Gainsight

FEBRUARY 11, 2021

There has never been a better time to be a public software company. Software Equity Group wrote an insightful blog post about the correlation between NDR and price to sales multiple. World-class organizations assign an executive to own Customer Success, often referred to as the Chief Customer Officer.

Chief Customer Officer 85

Chief Customer Officer Metrics Software Groups 85

Gainsight

OCTOBER 13, 2022

Chief financial officers should consider moving from an annual budget to monthly forecasting . Chief customer officers should consider ways to efficiently scale. Chief revenue officers should consider reinvesting in account management. CS, it’s time to own NRR.

Customer Success 52

Customer Success Chief Customer Officer Effort Score eBook 52

ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” The “CODiEs” are a highly recognized, premier awards program for the business software industry. Winners are to be announced on June 8-9.

Industry 52

Industry Chief Customer Officer Leadership Software 52

Gainsight

MAY 3, 2023

The post Digital Made Simple at Pulse 2023 appeared first on Gainsight Software. We can’t wait to share the digital best practices and tools that are leading the transformation of our industry. Get your tickets today to Pulse 2023.

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

Gainsight

SEPTEMBER 8, 2023

C-Level Roles It’s official: Customer Success (CS) is firmly established at the adults’ table. A reported 27% of companies indicated they had a Chief Customer Officer (CCO) and 20% had SVPs of CS. Digital Customer Success Is the Solution for Scale Another major finding of our recent survey?

Customer Success 52

Customer Success Survey Chief Customer Officer Trends 52