Two roles of a Chief Customer Officer
Zeisler Consulting
NOVEMBER 5, 2020
The concept of a Chief Customer Officer (CCO or, sometimes, CXO) is still pretty fresh for a lot of organizations. Depending on your Customer profiles, this may be a huge part of this aspect of the work. Simply put, if tracking and reporting of your VoC metrics is the end of your work, you’re doing it wrong.
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