ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Software 56

Software Report Customer Success Net Promoter Score 56

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. .

Net Promoter Score 98

Net Promoter Score Chief Customer Officer Leadership NPS 98

Gainsight

APRIL 9, 2024

Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them. We believe that community brings a sense of belonging to our customers.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” The “CODiEs” are a highly recognized, premier awards program for the business software industry. Winners are to be announced on June 8-9.

Industry 98

Industry Chief Customer Officer Leadership Software 98

Wootric CX Blog

JANUARY 6, 2021

We launched with a high-response in-app microsurvey and quickly disrupted a dated approach to gathering and responding to Net Promoter Score feedback. . Over 1200 businesses worldwide, including DocuSign, Zoom, and Comcast, use Wootric software to improve customer lifetime value with insights and action from voice of the customer data. .

Omni-Channel 105

Omni-Channel Innovation Net Promoter Score Chief Customer Officer 105

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

PeopleMetrics

MAY 24, 2018

After months of brainstorms , meetings, late nights and deadlines, I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold , will be available for purchase on Amazon starting Tuesday June 19th, 2018. Many companies collect customer feedback, but very few act on what they hear.

Feedback 54

Feedback CEM Chief Customer Officer ROI 54

Customer Bliss

NOVEMBER 8, 2018

Do you put the needs of your customers first and focus on the value you provide them? Today, we’re replaying an episode that many of you enjoyed, featuring Francis Cordon , the first Chief Customer Officer at Rigor , a SaaS company. Thanks so much to Customervillle ! Enjoy the show!

Chief Customer Officer 147

Chief Customer Officer Banking B2B Customers 147

Customer Bliss

MAY 2, 2019

She mentions that if people don’t get value of out your software the first time they log in, they might give you a second chance, but most likely, they may never log back in. Rosalyn and her team invested in training customers on site. Rosalyn Curato is Chief Customer Officer at Allovue.

Company 149

Company Strategy Chief Customer Officer Financial 149

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. Community isn’t just about those one off conversations with our customers.

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

Gainsight

MARCH 7, 2022

It’s important to] have a structured feedback process for product roadmap and development, as well ongoing feedback for improvements for increasing adoption and value,” said Toolika Kapur, a Global Vice President of Transitions & Empowerment Programs. . Gainsight’s Director of Customer Success Strategy, Courtney Hauser, agrees. “To

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Gainsight

SEPTEMBER 8, 2023

They guide customers on how to leverage its features to maximize value. Advocates for Customers CSMs advocate for their customers within their own organizations, ensuring that customer feedback and needs are heard and addressed. Digital customer success is here to stay.

Customer Success 52

Customer Success Survey Chief Customer Officer Trends 52

ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” The “CODiEs” are a highly recognized, premier awards program for the business software industry. Winners are to be announced on June 8-9.

Industry 52

Industry Chief Customer Officer Leadership Software 52

CustomerSuccessBox

MARCH 2, 2022

Senior Customer Success Manager Salary: With around 5-6 years of experience, a candidate gets the position of a senior Client Success Manager or Senior Customer Success Manager. He must have leadership and feedback-giving skills with other skills to manage the team. Chief customer officer. 1,12,90,621/ year.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customers 52

Customer Bliss

AUGUST 16, 2018

On today’s episode, we’re talking to Lee Roquet , the Chief Customer Officer at Yellowfin , a B2B SaaS company that provides a business intelligence analytics platform. Understanding your company’s power core is a first crucial step in knowing how to proceed with your customer experience agenda. #CX

Strategy 111

Strategy Customer Experience Chief Customer Officer Call Center 111

Wootric CX Blog

JULY 1, 2020

Surveys such as Customer Satisfaction(CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS) can be personalized with intro text, and contextual data such as an agent’s name. This customization boosts response rates and improves the quality of the feedback received. .

Net Promoter Score 52

Net Promoter Score Chief Customer Officer Effort Score Touchpoint 52

ChurnZero

APRIL 27, 2022

To make this definition meaningful, salespeople should understand each customer’s needs and contextualize the value of your product accordingly. Instead of simply saying, for example, “Our software will reduce the amount of time you spend troubleshooting shipping issues each month,” be more specific. Gathering customer feedback.

Measurement 52

Measurement How To Chief Customer Officer Metrics 52

Gainsight

MARCH 15, 2022

How is your product team incentivized or aligned to take feedback from the CS team? I’d ask a company to walk me through an example where feedback from the CS team resulted in a significant change to the product or a process—what was it and what was the impact,” said Tim Frietas, experienced product nerd (his description, not ours!).

Customer Success 59

Customer Success Company Chief Customer Officer How To 59

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

Customer Bliss

NOVEMBER 23, 2018

Lastly, Eric leaves us with this great piece of advice — when you’re doing this work, you need to be passionate and you need to build your internal network so that you have people that you trust to give you the right feedback and guidance. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Employee Experience 143

Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

Wootric CX Blog

MARCH 15, 2020

Planned investments that were intended to drive growth — like hiring, media spend and software purchases — are being reevaluated as business leaders are forced to triage what they need to do to weather the storm. Budgets are being trimmed everywhere, and customer success and renewal conversations must be deeply empathetic to this.

Company 125

Company e-support How To Chief Customer Officer 125

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

SmartKarrot

APRIL 6, 2021

The Impact of selling a customer success software to the C-suite. Just 40 C-level customers will generate nearly 70 percent of the B2B business. Also, there are increasing opportunities C-level relationships can create including customer references, getting into various publications, and more. Like what you are reading?

Customer Success 18

Customer Success Software Chief Customer Officer How To 18

Gainsight

JUNE 2, 2022

Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Gainsight

MAY 23, 2023

Among CS teams, 61% have responsibility for revenue growth, while 39% of companies have a Chief Customer Officer. This can be deployed either as a website or it can be embedded in the Gainsight customer’s own digital product. Mehta says: “It’s one integrated, personalized offering.

Customer Success 59

Customer Success Strategy Chief Customer Officer Conference 59

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Study 87

Study Customer Success Chief Customer Officer Leadership 87

ECXO

APRIL 26, 2023

Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Article source here. Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one).

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

ChurnZero

NOVEMBER 1, 2019

ChurnZero Leads G2’s Fall 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Net Promoter Score 40

Net Promoter Score Chief Customer Officer Software Customer Satisfaction 40

Gainsight

APRIL 15, 2022

Ideally, customer success will be represented in the C-suite by a Chief Customer Officer (CCO), or an equivalent position. . A truly aligned organization means that everyone in all departments is actively participating in efforts to deliver value to customers. Customer success is an art as well as a science. .

Customer Success 97

Customer Success Effort Score Net Promoter Score Chief Customer Officer 97

Gainsight

FEBRUARY 11, 2019

I hosted a panel on “How to Take Customer Success from Idea to Action” with three incredible customer success leaders: Ashley Fryar (VP of Customer Success at NAVEX Global), Bernie Kassar (Chief Customer Officer at Xactly), and Mary Poppen (Chief Customer Officer at Glint).

Customer Success 40

Customer Success Chief Customer Officer Metrics Conference 40

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. For example, a customer with a software license utilization of 90% or more suggests that company-wide engagement is solid. Resource consumption.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And the key to that?

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ChurnZero

DECEMBER 29, 2020

In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success. 9 Must-Have Integrations to Level Up Customer Success Software. Top 4 Metrics Chief Customer Officers (CCOs) Must Know.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . These are VPs of Learning and Enablement f or Customer Education that have a big job to do. We asked him to join us for this month’s webinar to discuss exactly how to do that. . So, that’s answer number one.

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

SurveySparrow

JANUARY 1, 2020

SurveySparrow, the maker of the internet’s favourite online survey software , was recently fortunate enough to chat with Jeanne Bliss , one of the most respected voices in the Customer Experience (CX) industry. You wrote your book “Chief Customer Officer : Getting Past Lip Service to Passionate Action” back in 2006.

Customer Experience 88

Customer Experience Chief Customer Officer Case Study Customers 88