5 Steps to CX Management in the Public Transportation Industry with Anand Sampat
Customer Bliss
AUGUST 23, 2018
Anand and his team looked at who their core customers are and what their needs are. By doing that, they were able to focus more on the specific strategy. Now, if you’ve been listening to my podcast or reading my posts, you know that customer experience is also largely affected by the employee experience as well.
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