Innovate or Stagnate: Top 4 Customer Service Trends for 2024
Comm100
DECEMBER 12, 2023
We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence. Unlike chatbots powered by NLP (natural language processing) that rely on pre-programmed responses and rules, Generative AI chatbots can generate new responses in real-time.
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