5 rules for a highly successful customer experience implementation with amazing ROI! – A case study
Beyond Philosophy
SEPTEMBER 3, 2022
Measure: How will you know if what you do is working? Here are a few key moments in the discussion: 06:44 Patterson explains how she didn’t have a lot of experience with handling customer experience improvement projects, so she relied on her Lean Six Sigma background and project management structure, starting with Define.
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