CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lithium

JANUARY 8, 2021

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

Lithium

NOVEMBER 5, 2019

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 40

Gamification Roadmap Analytics Resources 40

NobelBiz

FEBRUARY 27, 2024

When a call center operates efficiently, it not only reflects well on the immediate interaction but also enhances the overall perception of the brand. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Webinars & Events. We are excited to announce that Khoros has acquired CX innovator Topbox. January 21, 2021.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Playvox

NOVEMBER 16, 2021

In 2019, the lifestyle brand had 12 customer care agents. In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Listen here. Schedule a demo today.

Management 78

Management Contact Center Gamification Retail 78

Kitewheel

JULY 27, 2020

This brand loyalty is reinforced by an ongoing positive relationship between a customer and a business and damaged by poor experiences. Customer loyalty does not only motivate customers to choose one business over another, but loyal customers often recommend their favorite brands to family and friends. Using Points to Gamify Loyalty.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

ChurnZero

APRIL 8, 2020

After all, whether you like to admit it or not, customers tend to trust their peers much more than your brand. They are the lifeblood of your brand. Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. In English?!

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

SurveySensum

SEPTEMBER 5, 2023

It matters because it’s not just about making your SaaS product better; it’s about making your brand stand out. By gamification. This personal touch fosters a stronger connection between your brand and your customers. Interactive Webinars: Host webinars that provide real-time interaction and guidance.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

ProProfs Chat

SEPTEMBER 17, 2021

Hence, your happy customers talk good about you, leading to an increase in your brand image. It ensures that you know your employees’ pulse at every stage of their experience with your brand. Gamification is the method of turning work into a game wherein employees have to compete to get the job done.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Lithium

JUNE 7, 2022

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Khoros Roadmap Webinar Watch On Demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

ChurnZero

JULY 12, 2019

Outstanding brands create connections between customer needs and their solution. Two important components in gamification are surprise and delight. Exactly as your promotional material might be the first point of contact with your brand, your onboarding process is the first point of contact with your product. Upcoming Webinar.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

BirdEye

MARCH 29, 2024

Introduce your brand Instagram Stories is an ideal channel to post content that can incite engagement and humanize your brand for the audience. And a brand introduction on Instagram stories can definitely do that. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust.

Social Media 109

Social Media Video Guidelines Feedback 109

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Video Sales Training 40

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

Call Center 52

Call Center Management Contact Center Gamification 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Use your coaching and 1:1 time to really show your appreciation for the hard work your agents do every day to represent the brand. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

JULY 5, 2022

Whether you accept it or not, your customer is going to have an experience with your brand. When every interaction that a customer has with your brand is excellent, it means that your experience design is great. You can conduct workshops, webinars and focus groups to make this a part of your culture. UX Design examples.

Gamification 52

Gamification User Experience Travel Tools 52

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

SurveySparrow

MARCH 19, 2021

And if the customers are getting the best possible experience, why won’t they be loyal to your brand? . It follows the gamification trend in which it rewards each agent (they sign every team member as an agent in Freshdesk) with points for each ticket solved successfully and in time. Its recording feature lets you create webinars. .

Tools 52

Tools Social Media CRM Customers 52

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Optimove

JULY 18, 2019

This unsatisfactory ‘bundle’ makes it more difficult for marketers to create innovative emails that convert, engage, and entice brand loyalists, versus those only looking for holiday season deals. However, hardly any brands continue to connect with their subscribers with holiday-related content just after the holidays end.

Gamification 40

Gamification Tips Brands Engagement 40

NobelBiz

FEBRUARY 22, 2023

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ProProfs Chat

AUGUST 6, 2021

In addition, you can even access your industry-specific blogs, news, webinars, etc. Reward your employees with attractive gift cards, company-branded swag, charitable donations, and so on. Boost employee engagement with gamification, rewards, points, badges, social praise, and so on.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98