Brands Customer Service Training Customers Hotels 
ShepHyken
FEBRUARY 13, 2024
Functionality versus customer experience: Do they belong together? And both dealerships – Ford and Ferrari – provide stellar customer service. While both may appreciate a good customer experience, one wants a different product experience. Here’s another example. The Ford costs about $25,000. The answer is simple.
InMoment XI
MARCH 11, 2024
In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business. It is a loop because as the company makes improvements, the customers weigh in with feedback on how the improvements are faring. What is a Feedback Loop?
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ShepHyken
MARCH 25, 2024
Each week, I read many customer service and customer experience articles from various resources. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I agree that customers are more demanding than ever.
ShepHyken
NOVEMBER 3, 2021
There have most likely been times that many of us have fallen short in taking care of our customers. I would love to get some service-related feedback. My hotels have struggled this year with our service scores. My hotels have struggled this year with our service scores. He writes: .
ShepHyken
JULY 14, 2021
How do you say Yes to every customer request ? Is this customer service utopia? Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur. Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur. Is it possible?
ShepHyken
MARCH 10, 2021
We were discussing how important it is to “bake” customer service into the culture. It’s leadership’s job to define the customer service vision, ensure it’s communicated, and be the role models demonstrating how customers and employees are to be treated. And don’t think customers won’t notice.
ShepHyken
SEPTEMBER 4, 2023
Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.
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