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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. Why are customers embracing texting? Everything from the traditional phone, to live chat, email, etc.

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Boosting Onboarding Conversion & Profitability in Insurance

inQuba

What’s more, policy holders’ standards for personalized engagement have never been higher! At inQuba, we’ve seen journey-centricity achieve a 25% – 40% increase in policy holder onboarding conversion. So, how did we ensure that inbound calls were converted into policy sales? Nowhere is that truer than for insurance.

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How to Optimize Reputational Risk Management in Banks

ReviewTrackers

A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational risk can cause damage to a bank’s brand and reputation. To avoid these lapses, set high standards for the way you do business and have clear business practices and policies.

Banking 94
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How to Boost Onboarding Conversion & Profitability in Insurance [USE CASE]

inQuba

What’s more, policy holders’ standards for personalized engagement have never been higher! At inQuba, we’ve seen journey-centricity achieve a 25% – 40% increase in policy holder onboarding conversion. So, how did we ensure that inbound calls were converted into policy sales? Nowhere is that truer than for insurance.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

By ensuring the company’s integrity, each person contributes to the increase of customer confidence. A policy on authentication will aid in the prevention of fraud and cyberattacks. Consequently, the risk of fraud and noncompliance is persistent in the absence of a dependable authentication policy.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

By ensuring the company’s integrity, each person contributes to the increase of customer confidence. A policy on authentication will aid in the prevention of fraud and cyberattacks. Consequently, the risk of fraud and noncompliance is persistent in the absence of a dependable authentication policy.

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Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet

Comm100

Here are some scenarios that will help you create guidelines for your business on when it is appropriate, or even to your advantage, to tell customers no. Having a sound refund policy helps keep employees and customers on the same page, and can provide your company protection against theft and loss. Customer Service Supervisor.

Policies 107