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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. Why are customers embracing texting? Everything from the traditional phone, to live chat, email, etc.

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The Experience Leaders making a difference during COVID-19

Qualtrics

We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time. . Right now, customer needs are changing every day. Complimentary Customer Confidence Pulse from Qualtrics. Access Now.