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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Lumoa

Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics.

Industry 208
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Join Us On April 28th to Celebrate Temkin Group’s 5th Anniversary

Experience Matters

Join us for a webinar. At 1:00 EDT, join Aimee Lucas, Jen Rodstrom, and Bruce Temkin in a lively webinar: Temkin Group’s 5th Anniversary Chat: CX Past, Present, and Future. Q3: Compelling brand values are created with promises. How is your brand translated into specific customer promises?

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How Can an Enterprise Video Platform Transform Communication?

CSM Magazine

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. The ideal video provides a space to present your brand values. Screen-capture and recording, animation, real-time footage, higher engagement and trendy ideas can make your video viral, which is the best possible outcome.

Video 52
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[VIDEOS] Aberdeen State of Service 2019

Alliance by IFS

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them. Don’t have time to watch the full webinar? No problem. Delighting Empowered Customers.

Video 90
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The Power of Perception: Leveraging Reputation Management for Brand Success 

InMoment XI

This article delves deep into the critical role that reputation management plays in determining a brand’s success. We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes.

Brands 260
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9 Effective Tips for Customer Service on Social Media

Comm100

Engage with your customers. You can also engage them in more creative ways, as the @OfficialSmartUSA Twitter feed did when someone made a joke about its cars. It can be tempting to try to protect your brand on social media, by pushing away customer complaints or trying to shield your company from criticism.

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How to Increase the Efficiency of Marketing Communication

SmartMessage Blog

The fact that there is an uninterrupted and holistic communication flow in all marketing activities and the progress of the activities in the relevant line directly affects the prestige and reliability of the brand. We can summarize marketing communication as the communication process that brands use to market their products or services.