Kustomer
JUNE 6, 2023
Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. Trust plays a huge role in finance and banking. When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company.
CSM Magazine
OCTOBER 17, 2016
People are also likely to pay bills late or not pay them at all in protest at poor service – with almost half (48%) of consumers saying they had deliberately withheld or defaulted on a payment in the past for this reason. The wrath of frustrated customers, a damaged reputation and losses in sales and loyalty. Knowledge is key.
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Comm100
SEPTEMBER 28, 2021
LMCU’s digital transformation journey began with a desire to increase accessibility and improve member services. The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly. Live chat can be very personal.
CSM Magazine
AUGUST 15, 2017
Banks continue to report that enhancing customer service is their number one priority. There was a time when you could walk into a bank and tell the size of its budget based on look and feel alone. In fact, most of the top-rated mobile banking apps are from credit unions. It even has an Apple Watch offering.
Win the Customer
DECEMBER 29, 2015
Vernon Hill is the most customer-driven banker who has tapped into the power of customer service experience to build one of the fastest growing financial institutions in the world. Metro Bank, in the United Kingdom, run by Vernon Hill, was issued its license by the government’s Financial Service Authority in March 2010.
Customer Bliss
AUGUST 3, 2018
How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice.
Magellan Solutions
SEPTEMBER 29, 2021
Outsourced call center services may be a fantastic addition to alternative customer service strategies. When it comes to technical support, customer service and sales generation, an in-house call center might be costly. Let’s look at the numbers of outsourced technical support in the Philippines.
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