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Uniphore & Jacada Help You Innovate Your CX

Uniphore

We hope that you’ll join us on this journey to innovate customer experience at record speed. How to Innovate Your CX In 3 Steps Using Advanced AI and Low Code Automation. Rapid integration to your systems and channels and instant access to real-time analytics is great. Read on to learn why you should care.

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ChatGPT in Service: Practical Innovation or Hype?

TechSee

Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are making their latest technology easily accessible to the masses. For the first time, early technology adopters can now easily access the latest breakthroughs in Generative AI. Innovation isn’t a zero-sum game, with the impact measured in many ways.

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Digital Transformation Made Simple: Keeping Pace with CX Innovation

Upstream Works

CX innovation is accelerating faster than ever before, and it’s integral that contact centers keep pace. While it’s true that CX innovation requires keeping up with emerging channels and technologies, digital transformation doesn’t mean you have to rip and replace your existing infrastructure.

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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

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Meaning Teams up with Five9 Enabling Seamless Conversations and Improved Contact Center CX

CSM Magazine

By prioritizing understandability, customers experience improvements in key contact center metrics including average handle time, first call resolution, sales conversion, and churn. About Meaning Meaning is the real-time voice harmonization platform reimagining conversation.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.