NICE inContact

JANUARY 23, 2019

Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. inView Performance Management for CXone is raising agent engagement and motivation with gamification challenges and provides near-real-time updates on their performance, even when they’re working from home.

Contact Center 137

Contact Center Technology Gamification Call Center Solutions 137

NobelBiz

FEBRUARY 27, 2024

Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. AI chatbots engage with website visitors, gather info, and qualify leads, giving potential customers a personalized experience. The process involves evaluating various factors.

Tools 98

Tools Effort Score Social Media Gamification 98

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. Valuable analytics: The software should provide data on how your referral program is performing. For businesses today, referral marketing is revolutionizing growth.

Software 62

Software Marketing Multi-Channel e-support 62

CSM Magazine

JUNE 10, 2021

So, articulate the perfect brand story, using a compelling storyboard that engages people and provides a unique competitive differentiator. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. So how can the contact centre capture their attention?

Gamification 105

Gamification How To Call Recording Analytics 105

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Collect and utilize data analytics to improve satisfaction.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Vonage

OCTOBER 22, 2015

Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. It entails three things: being proactive, preventive and engaging. Speech and text analytics.

Technology 120

Technology Customer Service Gamification Wireless 120

SurveySparrow

MARCH 24, 2024

They range from CRMs and lead generation to analytics and AI helpers. One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun. Still, several productivity and automation software services come in handy for most sales processes.

Sales 52

Sales Tools CRM Social Media 52

Gainsight

MAY 31, 2023

PX won in four different categories, including Customer Experience Management, Product Management, Product Analytics, and Digital Adoption. Here’s what one customer had to say about Gainsight PX: “Gainsight PX offers robust analytics capabilities to help marketers gain insights into customer behavior and engagement.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. It’s all about making sure the survey feels relevant and engaging to everyone who sees it.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Lithium

JANUARY 8, 2021

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Finding the right way to train new representatives and provide ongoing improvement and knowledge will keep them engaged and top performing. Engagement. Engagement. Engagement.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

CSM Magazine

APRIL 15, 2021

Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. Like anything, there are right ways and wrong ways to implement and maintain a successful gamification strategy.

Gamification 52

Gamification eBook Multi-Channel Brands 52

CSM Magazine

JULY 28, 2022

This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.

Software 59

Software Management Gamification Self Service 59

CSM Magazine

JANUARY 25, 2023

If you don’t have automated analytics tools then simply ask agents directly—they will welcome the opportunity to be involved and asking shows you care and value their input. Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. Don’t know what they are?

Self Service 52

Self Service Gamification Analytics Tips 52

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) Compatibility with CRM systems, email platforms, and other essential tools is crucial.

B2B 52

B2B Tools Feedback Comparison 52

ChurnZero

MAY 4, 2023

According to Higher Logic , a customer community can improve engagement rates by up to 21%. Daily tasks, such as creating a content calendar, curating educational pieces, moderating engagement, collecting feedback and working across different functions is a full-time job. We also added features that gave recognition to customers.

Tips 98

Tips Gamification Feedback Customer Success 98

NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Call Center Management Gamification 52

GetFeedback

APRIL 17, 2019

To do that, you’ll need a properly configured or even customized tool with really strong analytical capabilities. Various text templates, suggested replies, customer surveys, the ability to use virtual agents (chatbots) + strong analytics. What tools can handle all the turning around. For reason #4: The desire to avoid bad treatment .

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

CSM Magazine

FEBRUARY 7, 2023

A good example is speech analytics. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Analytics also play a huge role in improving CX. This highlights both the operational and CX benefit of investing in an analytic solution.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Lithium

JANUARY 12, 2021

Powerful CX insights for better customer engagement. Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Community Analytics: 8 Best Practices You Don’t Want to Miss! -

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

UJET

NOVEMBER 3, 2020

No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy. Using a combination of natural language processing and real-time analytics, Agent Assist empowers human agents with continuous support during their calls and chats.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

SmartKarrot

OCTOBER 3, 2023

In this post, we explore how to boost user engagement with a proven playbook. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. Empowering users with knowledge enhances their engagement and loyalty.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

Lithium

NOVEMBER 5, 2019

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

Gamification 40

Gamification Roadmap Analytics Resources 40

UJET

NOVEMBER 3, 2020

No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy. Using a combination of natural language processing and real-time analytics, Agent Assist empowers human agents with continuous support during their calls and chats.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

BirdEye

JUNE 15, 2023

With analytics and tracking capabilities, you can monitor and analyze the program’s performance, measuring click rates and opt-ins from your efforts. This will help boost engagement with your campaigns. Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends.

Sales 98

Sales Social Media Gamification Brands 98

CSM Magazine

FEBRUARY 1, 2022

Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity. Performance Coaching will also integrate with learning management systems to provide training to address agent gaps and with gamification tools to reward improvement and success.

Gamification 52

Gamification Customer Service Omni-Channel Training 52

CSM Magazine

SEPTEMBER 9, 2022

Truly engage agents by encouraging them to perfect a compelling storyboard that makes your organisation stand out from the crowd. Train new recruits and experienced members of the team then inspire and motivate them through gamification. After all, service with a chip on the shoulder never ends well for the agent or customer.

Customer Service 52

Customer Service Gamification Customer Service Strategies Analytics 52

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. How do peer comparisons map and trend?

Innovation 40

Innovation Gamification Management Comparison 40

CSM Magazine

NOVEMBER 3, 2022

Top of the list are agent stress/burnout and the operational difficulties of remote/hybrid working (both 40%), followed by high attrition/turnover (38%) and lack of agent engagement/motivation (37%). Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification.

Loyalty 52

Loyalty Brands Self Service e-support 52

CSM Magazine

MARCH 13, 2022

They also utilise more complete analytic tools. Customer Journey Intelligence : Get ahead of every interaction by predicting needs and proactively engaging customers with customer journey intelligence. Completely connected employees : Enhance team collaboration with converged communications that dissolve front- and back-office silos.

Self Service 52

Self Service Study Gamification Customer Centricity 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

NobelBiz

JUNE 5, 2023

Delivering Personalized Experiences in call centers In an era where personalization is key to customer engagement, call centers face the challenge of tailoring their communication to meet individual customer preferences and needs. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Playvox

MARCH 12, 2023

By using AI-enabled text analytics, contact centers can quickly identify and resolve customer issues, leading to increased efficiency and improved customer satisfaction. Use your leadership foundation to engage with agents about their metrics, where they’re excelling, and how they can improve. But it doesn’t stop there.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

Verint

FEBRUARY 10, 2016

While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line. After all, those are the people who serve your customers and help determine if they stay loyal or not.

Employee Engagement 20

Employee Engagement Engagement Gamification Customer Engagement 20