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A Simple CEM Challenge

InMoment XI

As CEM professionals, market researchers, and data scientists we sometimes get caught up and enamored with the powerful analytics that are at our disposal.

CEM 200
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A Simple CEM Challenge

InMoment XI

As CEM professionals, market researchers, and data scientists we sometimes get caught up and enamored with the powerful analytics that are at our disposal.

CEM 200
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A Simple CEM Challenge

InMoment XI

As CEM professionals, market researchers, and data scientists we sometimes get caught up and enamored with the powerful analytics that are at our disposal.

CEM 200
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Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World

Experience Investigators by 360Connext

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. But, leaders, take a deep breath!

ROI 260
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CEMs vs. CRMs (And Why You Need Both)

PeopleMetrics

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84
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Must-Have Customer Experience Management Skills for CX Professionals

Lumoa

The barrier to entry is lower than ever, and new competitors are entering the market every day. The Next Generation of CEM Today, product and service changes are typically driven by interviewing key clients, running surveys, or hosting customer advisory meetings. All of these contain valuable insights into your customer experience.

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Webinar: Driving Action, not just Insights

CloudCherry

Tempkin refers to the wealth of information that most companies are collecting as “descriptive analytics.” The future of customer experience involves taking this valuable data from across the business (including surveys, usage data, and customer conversations) into a CEM and having it give you exactly the right actions to take.

CEM 150