Contact center workforce 101: IVR vs. chatbots vs. agents
Think Customers
JANUARY 18, 2022
What is a chatbot? A chatbot is an automated software that simulates a live chat conversation with a user in natural language through messaging applications, websites, mobile apps, or through the phone. Chatbots are primarily text-based and scripted to answer only specific questions. The best fit.
Let's personalize your content