NobelBiz

FEBRUARY 15, 2023

After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. Each participant assesses the call using the previously developed and established shared analysis grid. In other words: Participants may listen to a recorded call, a live call, or a combination of both.

Call Center 52

Call Center How To Handbook Measurement 52

ShepHyken

NOVEMBER 21, 2016

The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. However, companies without analysts often see analysis as the complex part of the Net Promoter process due to the use of statistical tools. Read this report to get a better understanding of the importance of using social media as a way to connect with your customers.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Both Sales and CS thrive on data information and analysis for reporting results, forecasts, and analyzing leading indicators for all forms of sales, including renewals and upsells.

Handbook 59

Handbook Sales Customer Success Customer Journeys 59

Gainsight

JUNE 11, 2021

There will be NLP analysis of conversational data for more robust customer sentiment. AI will give a more robust sentiment score through the analysis of sentiment clues. Companies report that when they are asked for value analysis from their customers, they are unable to provide it. Transforming Customer Centricity.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

COPC

FEBRUARY 15, 2024

Use Case Analysis – Monitoring the use of AI, with an added focus on generative AI, in the performance of KCRPs. Using and communicating best practices, found in the COPC Best Practices Handbook, is an important way to trial changes for adaptability and effectiveness.

Contact Center 52

Contact Center Metrics Training Call Center 52

Qualtrics

JULY 23, 2019

Follow Jeffrey for the latest in MRI’s courses and statistical analysis. ( @JHenning ). She’s the author of The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age and The CRM Handbook: A Business Guide to Customer Relationship Management.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

SmartKarrot

NOVEMBER 16, 2022

Data Analysis – The skill of data analysis is also particularly important for client success specialists. They must understand the customers’ journey and their experiences through data and improve customer experiences utilizing data analysis skills. What is the best way to become a client success specialist?

Handbook 10

Handbook Customer Success Chief Customer Officer Analysis 10

Bob Hayes

AUGUST 23, 2015

regression, factor analysis). Handbook of experimental psychology. To summarize your data, you can calculate descriptive statistics of different metrics to understand the shape and form of the distributions (e.g., mode, median, mean, standard deviation). Stevens (1951): “Mathematics, measurement, and psychophysics.”

Measurement 40

Measurement Data Handbook Metrics 40

Gainsight

NOVEMBER 16, 2021

Push users forward with behavioral analysis. You can examine user paths through behavior-based analysis, such as path analysis , and identify friction points. Once you dig into in-product analytics and uncover sticky features , you can also use guides to show users how to unlock those valuable assets.

Handbook 52

Handbook Analytics Analysis Software 52

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Let’s look at does unstructured data actually include, how does one approach the analysis to ultimately improve customer service.

Data 59

Data Customer Service How To Contact Center 59

Wired and Dangerous

MAY 6, 2021

… unlike many other more general or academic competition law handbooks Vertical Agreements in EU Competition Law is clearly a book from practitioners to practitioners, which is a useful tool for every practicing lawyer.” “The book is a useful tool for all practitioners who encounter any kind of vertical agreements.

Consulting 91

Consulting Government e-support Software 91

ChurnZero

MAY 13, 2022

They make sure you have good feedback loops and good data analysis on what’s working versus not. This handbook distills down the vast learnings, expertise, and experience that our team of Customer Success executives and professionals have amassed over a decade of working in various roles in the industry.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. He is the author of three customer service books, including the bestselling The Service Culture Handbook. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

AUGUST 11, 2020

The key is to correctly interpret your analysis of the scale. To learn more about survey question design, download our eBook, The Qualtrics Handbook of Question Design or get started with a free survey account on our with our world-class survey software. Additionally, scale points should represent equi-distant points on a scale.

Survey 52

Survey How To Government Handbook 52

Answer Dash

APRIL 16, 2019

Systemic analysis of the ecosystem empowers re-assignment of resources for bigger returns and optimizes projects and programs toward better value. A useful analysis among the executive team is to apply lenses of metrics and business value levers to your customer journey map,” suggests Magers.

Customer Experience 76

Customer Experience Financial Customer Journeys Handbook 76

Qualtrics

JUNE 19, 2019

Then, upon analysis, found it to be composed of 70% females. eBook: The Qualtrics Handbook of Question Design. The researchers failed to realize that the majority of people that owned cars and telephones were Republicans, and wrongly predicted a Republican victory. adult population to gauge their entertainment preferences.

Handbook 40

Handbook Entertainment eBook Survey 40