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Top 10 Insights from Customer Success Executives in 2022

Totango

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. has a roadmap, a backlog, iterations, and new releases.In Manage the Customer Journey as a Product. Start with Digital.

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IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio

Quadient

IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. Wed, 06/22/2022 - 16:53. A March 2022 IDC survey found that 71% of organizations are implementing a digital-first strategy as a result of the ensuing business impacts.” He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM.

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PLG is essential for durable growth, and other key learnings from Pulse 2022

Gainsight

Pulse 2022 may be over, but the impact is just beginning. Here are five important learnings from Product professionals during Pulse 2022. . From there, he explained, you can prioritize your product roadmap to impact key business metrics. . The result was exactly as we suspected, that together, we are unstoppable. .

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How manufacturers can achieve cyber resiliency in a digital world

West Monroe

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Consumer & Industrial Products Executive Poll—Q2 2022. All Rights Reserved. Featured Content. Because in an M4.0

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Real-time analysis of customer sentiment using AWS

AWS Machine Learning

This can support product roadmap discussions and prioritizations. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. As of October 2022, you can use targeted sentiment to identify the sentiment associated with specific entities mentioned in text documents. Solution overview.

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Community for every CS team: High-touch, tech-touch, and beyond

inSided

Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place. Why high-touch CS teams need community, too.

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How manufacturers can achieve cyber resiliency in a digital world

West Monroe

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Consumer & Industrial Products Executive Poll—Q2 2022. All Rights Reserved. Featured Content. Because in an M4.0