2022 Culture How To Roadmap 
SurveySparrow
NOVEMBER 11, 2021
In short, our work cultures were ones where employees had to clock in – but employers did not have to check in on their employee’s well being. By forcing us to see just how uncertain life is, it made us re-evaluate our lives and ask ourselves what actually matters. Update your roadmap. Update your roadmap.
SurveySparrow
NOVEMBER 11, 2021
In short, our work cultures were ones where employees had to clock in – but employers did not have to check in on their employee’s well being. By forcing us to see just how uncertain life is, it made us re-evaluate our lives and ask ourselves what actually matters. Update your roadmap. Update your roadmap.
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Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Virtual employees go the distance to cultivate culture. Values are what we say we do.
Playvox
AUGUST 8, 2022
In February 2022, 4.4 This goes right to the heart of one of the biggest contact center trends for 2022 : employee choice. How to Retain – and Hire – Great Agents. These four themes provide a solid roadmap for successful retention: 1. In April 2021, a record 4 million Americans quit their jobs. million workers resigned.
Magellan Solutions
AUGUST 1, 2022
Statistics on the Philippine BPO Industry for the year, 2022. Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. High-skill services could expand even more quickly, from 169,000 FTEs in 2016 to 478,000 FTEs by 2022.
West Monroe
SEPTEMBER 15, 2022
Between the recession and a drop in M&A activity during the first half of 2022, dealmakers may be left wondering what their next move is. It also provides a roadmap to employees—both in leadership ranks and those further down the ladder––for how to integrate the new business into an existing platform.
InMoment XI
MARCH 21, 2022
Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022. Additionally, brands have not figured out how to tap into 85% of data—the unstructured kind—so they miss out on the bigger picture. Solve the Challenge: Have a Roadmap From the Beginning .
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