ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Follow on Twitter: @Hyken.

Self Service 126

Self Service Customer Service Customer Journeys B2B 126

ShepHyken

AUGUST 9, 2021

This article includes a comment that I don’t always agree with: Customer service begins where customer experience fails. Customer Service Benchmark Report – 2021 by Hiver. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 145

Customer Service Social Media Report Culture 145

ShepHyken

FEBRUARY 1, 2021

9 Ways to Boost Customer Experience and Online Engagement by Shane Phair. TotalRetail) These top takeaways will show retailers, many of whom are at least partly online today, where to focus in 2021 so they can optimize their websites and apps, improve customer experience, and drive conversion optimization rates. Check it out!

Customer Service 139

Customer Service Rewards Programs B2B Loyalty Programs 139

ShepHyken

JANUARY 4, 2021

6 Ways to Boost CX in 2021 by Phil Britt. Smarter CX) With the new year just days away, it’s a good time to consider the best ways to boost customer experience in 2021. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 145

Customer Service Retail Entertainment Tips 145

ShepHyken

APRIL 5, 2021

Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers. Had the author said 2035, I might buy into this.

Customer Service 123

Customer Service Self Service Contact Center Tips 123

ShepHyken

JANUARY 25, 2021

Substitute the word guest for customer, client, member, patient, etc., How will CX evolve in 2021? Hear what these Customer Experience leaders have to say by Ganesh Mukundan. Hiver) We spoke to various customer experience thought leaders to get their insights into this topic. Follow on Twitter: @Hyken.

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

ShepHyken

JUNE 28, 2021

America’s Best Customer Service Companies by Newsweek. Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 142

Customer Service Government Customer Service Training Loyalty 142

ShepHyken

SEPTEMBER 13, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-13-2021 appeared first on Shep Hyken.

Customer Service 150

Customer Service B2C B2B Customer Retention 150

ShepHyken

MARCH 22, 2021

4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. Adrianne Swinscoe) I’ve been talking about four best practices or objectives that the companies that lead their fields on customer experience have in common. That’s my take, now learn from Dan Gingiss.

Customer Service 136

Customer Service Employee Experience Customer Service Training Strategy 136

ShepHyken

JULY 12, 2021

My Comment: One of the questions we asked in our soon-to-be-released 2021 Achieving Customer Amazement study was if colleges should require a course in customer service. 3 Projects to Help You Deliver Good Customer Service Daily (+ Resources) by Laura Krajewski. Out of 1,000 consumers, 65% said, “Yes.”

Customer Service 126

Customer Service Self Service Retail Entertainment 126

ShepHyken

OCTOBER 25, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 10-25-2021 appeared first on Shep Hyken.

Customer Service 145

Customer Service Loyalty Programs Chatbots Loyalty 145

ShepHyken

NOVEMBER 29, 2021

In short, chatbots allow you to keep your brand messaging consistent, allows you to scale your support without having to hire more employees, and as already mentioned, get customers the answers they need quickly. Best New Customer Experience and Design Books – 2021 List by Ricardo Saltz Gulko. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Chatbots Retail B2C 84

ShepHyken

FEBRUARY 22, 2021

The state of customer-centricity after a year of monumental change: Predictions for 2021 and beyond by Greg Heist. Retail Customer Experience) Greg Heist, chief innovation officer at Gongos, Inc., Retail Customer Experience) Greg Heist, chief innovation officer at Gongos, Inc., Follow on Twitter: @Hyken.

Ecommerce 140

Ecommerce Customer Service Customer Centricity Retail 140

ShepHyken

JANUARY 11, 2021

Almost half of people who use social media have used a platform like Twitter, LinkedIn and Facebook to get customer service and support. 6 Words for Customer Experience Leaders to Keep in Mind by Alan J. 10 Quotes To Inspire Better Customer Service As We Round the Corner into 2021 by Veronica Krieg. Here are ten of them!

Social Media 93

Social Media Customer Service Guidelines Loyalty 93

ShepHyken

DECEMBER 13, 2021

(Chain Store Age) Customer service can make — or break — the shopping experience. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” brands of 2021 based on shopper sentiment. My Comment: What retailers get top marks for delivering great customer service?

Customer Service 77

Customer Service Social Media Call Center Retail 77

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. Same for CX. It’s more than a strategy.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

ShepHyken

FEBRUARY 8, 2021

4 Ways Customer Experience Will Change in 2021 by Inge De Bleecker. CMSWire) Predicting what will happen in 2021 seems to be a fool’s errand given that the pandemic is still raging — but I’m going to give it a shot. My Comment: How will customer experience change in the near future? Follow on Twitter: @Hyken.

Customer Service 96

Customer Service Self Service B2B Retail 96

ShepHyken

MAY 31, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus™ to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-31-2021 appeared first on Shep Hyken.

Customer Service 131

Customer Service Effort Score e-support Chatbots 131

ShepHyken

JUNE 14, 2021

This article shares some of the benefits of practicing proactive customer service. Retailers Reflect on the Future of Stores – Store Management for 2021 & Beyond by RETHINK Retail. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 94

Customer Service Retail Loyalty Study 94

ShepHyken

JUNE 21, 2021

The author takes traditional customer service ideas and flips them to be employee service ideas. 2021 and Beyond Loyalty Strategy by Retail TouchPoints. Retail TouchPoints) You rely on your loyal customers. The key is to build relationships and make returning customers feel special. Follow on Twitter: @Hyken.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

ShepHyken

JUNE 7, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus™ to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 6-7-2021 appeared first on Shep Hyken.

Customer Service 133

Customer Service Loyalty Programs Customer Journeys Customer Centricity 133

ShepHyken

DECEMBER 20, 2021

14 Best Customer Experience Books to Read in 2021 by Angela Robinson. Teambuilding) Customer experience books are guides that teach professionals how to make business transactions painless, pleasurable, and memorable for customers. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 70

Customer Service Hospitality Contact Center Loyalty 70

Integrity Solutions

JANUARY 6, 2021

With the stresses of the pandemic, uncertainty in the business environment, and pressures of working from home and juggling personal and professional lives, we’re all looking forward to a fresh start in 2021. Here are three steps that will help you retain and develop your sales talent in 2021 and beyond: 1.

Sales 79

Sales Culture Training Loyalty 79

ShepHyken

AUGUST 16, 2021

My newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again is included. Top Customer Experience Keynote Speakers for 2021 by Michelle Joyce. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 90

Customer Service Social Media Tips Multi-Channel 90

ShepHyken

NOVEMBER 22, 2021

But, they are always the customer, so let them be wrong with dignity and respect. Black Friday and Cyber Monday Trends in Retail in 2021 by Monika Kisielewska. Tidio) We decided to take a closer look at customer expectations about this hot period in the retail sector and how businesses can prepare. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Retail Competitive Advantage Tips 84

ChurnZero

JANUARY 15, 2021

Now backed by a proven track record of keeping SaaS businesses afloat amidst change and uncertainty (situational circumstances that aren’t changing anytime soon), Customer Success is destined to be the most influential function in the organization as it progresses from retaining to growing revenue in the new year.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

ShepHyken

MAY 3, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles of the Week 5-3-2021 appeared first on Shep Hyken.

Customer Service 109

Customer Service Entertainment ROI Retail 109

ShepHyken

DECEMBER 27, 2021

My Comment: I’m honored that my most recent book, I’ll Be Back , made Drew Neisser’s list of top marketing books for 2021. If you want to get and keep customers, this list has plenty of good suggestions for you to consider. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 72

Customer Service Tips Fashion Call Center 72

ShepHyken

MAY 17, 2021

(destinationCRM) When you add together a year that turned marketing on its head, a rise in consumer expectations for how brands engage with them, and growing angst and regulation around data privacy, there’s no denying that brands must prioritize customer retention efforts in 2021. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

JULY 26, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken.

Customer Service 103

Customer Service Contact Center Customer Retention Poor Customer Service 103

ShepHyken

AUGUST 2, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 8-2-2021 appeared first on Shep Hyken.

Customer Service 92

Customer Service Hospitality Ecommerce Loyalty 92

ShepHyken

NOVEMBER 8, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 11-8-2021 appeared first on Shep Hyken.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

ShepHyken

DECEMBER 6, 2021

The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. How to Improve Employee Retention by Zoe Leibling.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

NOVEMBER 1, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 11-1-2021 appeared first on Shep Hyken.

Customer Service 77

Customer Service Retail B2B B2C 77

ShepHyken

OCTOBER 18, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 10-18-2021 appeared first on Shep Hyken.

Customer Service 84

Customer Service Airlines Feedback Social Media 84

ShepHyken

NOVEMBER 15, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 11-15-2021 appeared first on Shep Hyken.

Customer Service 72

Customer Service Metrics Social Media Retail 72

ShepHyken

APRIL 12, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles For the Week of April 12, 2021 appeared first on Shep Hyken.

Competitive Advantage 80

Competitive Advantage Customer Service Tips Culture 80