ShepHyken

AUGUST 16, 2021

Pay special attention to number two, which is to post or re-post “User Generated Content” ( also known as USC) created by your customers on the different social media channels your company is on. 3 Projects to Refresh your Customer Service Strategy and Relieve Stress by Laura Krajewski. This isn’t just information.

Customer Service 91

Customer Service Social Media Tips Multi-Channel 91

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

Social Media 94

Social Media Customer Service Guidelines Loyalty 94

ShepHyken

JUNE 28, 2021

America’s Best Customer Service Companies by Newsweek. Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 143

Customer Service Government Customer Service Training Loyalty 143

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Customer Service 73

Customer Service Metrics Social Media Retail 73

ShepHyken

MAY 17, 2021

(destinationCRM) When you add together a year that turned marketing on its head, a rise in consumer expectations for how brands engage with them, and growing angst and regulation around data privacy, there’s no denying that brands must prioritize customer retention efforts in 2021. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

DECEMBER 6, 2021

The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. How to Improve Employee Retention by Zoe Leibling.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

Lumoa

FEBRUARY 7, 2023

It’s been consistently proven that customer-centric companies out-perform their competitors in revenue, customer loyalty, and growth: 72% of customers will spread the word about a positive experience to at least six people when they receive good customer service. How do you collect VoC data?

Analysis 423

Analysis Data How To Customer Centricity 423