Optimove

FEBRUARY 17, 2022

In those submissions, we found teams that exhibit emotional intelligence in every campaign and customer interaction and go above and beyond to create and maintain authentic, healthy, and effective relationships with their customers. We’re proud of the work our clients do and their commitment to great customer experiences.”. “I’m

CRM 52

CRM Marketing Chief Customer Officer Entertainment 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And… Scene.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

Gainsight

JUNE 2, 2022

But it’s not only the excitement about the return of Pulse to the Moscone West Center, attendees, vendors, speakers, parodies, and, of course, the puppies. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

ECXO

APRIL 13, 2023

Research in 2021 into the maturity of mid-size and enterprise businesses in Europe by Zendesk tells an illuminating tale. Of course, in B2B digital payment is preferred with IBAN and wire transfers. There may be other factors that are important to specific customers. How does CX maturity stack up?

Culture 52

Culture Customer Experience B2B B2C 52

ChurnZero

OCTOBER 15, 2021

Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. The rising prominence of Customer Success is the result of it being the central business driver of growth and profit.

Customer Success 97

Customer Success Metrics Customers Trends 97

ChurnZero

AUGUST 21, 2020

Help customers be agile: Customer Success will be increasingly defined by how much your product could adapt to customer’s changing requirements. Abby Hammer , Chief Customer Officer, ChurnZero. “I The name of the game for Customer Success in 2021 will be flexibility.

Customer Success 84

Customer Success Chief Customer Officer Trends Sales 84

Gainsight

APRIL 12, 2023

Of course, sometimes that is indeed true. Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. This thought is usually accompanied by a vague statement like “this person isn’t scaling.”

Self Service 52

Self Service Chief Customer Officer Software System 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. I’ll talk to Customer Success leaders and they’ll say things like ‘I’ve got a new CEO and I need to find out what they think about Customer Success.’

Conference 98

Conference Customer Success Leadership Sales 98

CustomerSuccessBox

JUNE 7, 2022

Anita Toth is the Chief Churn crusher at Anita Toth Inc. Top 100 Customer Success Strategist 2021. Top Influencer 2021 by Engati. She helps her B2B customers exponentially increase their net profits by utilizing the missed revenue opportunities caused by churn. The other thing of course is throughout the journey.

Management 52

Management How To Strategy NPS 52

SmartKarrot

JANUARY 5, 2022

Irit is an immaculate Customer Success Strategist who balances strategic thought-leadership with hands-on tactical management to create rapid results. She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Irit Eizips: (01:16) If you look at the industries and all the businesses dealing with customers, everybody is affected very differently.

How To 98

How To Customers Communication Customer Success 98