TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

Experience Investigators by 360Connext

NOVEMBER 10, 2020

While it hasn’t been all sunshine and roses, better outcomes have emerged, and Yet many brands have been able to adapt and innovate at a pace previously unachieved. We’ve seen many cases in which those multi-year strategies to achieve digital transformations were whittled down to weeks to help customers.

Customer Experience 190

Customer Experience Chief Customer Officer Communication Course 190

Optimove

FEBRUARY 17, 2022

In those submissions, we found teams that exhibit emotional intelligence in every campaign and customer interaction and go above and beyond to create and maintain authentic, healthy, and effective relationships with their customers. We’re proud of the work our clients do and their commitment to great customer experiences.”. “I’m

CRM 52

CRM Marketing Chief Customer Officer Entertainment 52

Gainsight

JUNE 2, 2022

But it’s not only the excitement about the return of Pulse to the Moscone West Center, attendees, vendors, speakers, parodies, and, of course, the puppies. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. via GIPHY.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

ECXO

APRIL 13, 2023

Research in 2021 into the maturity of mid-size and enterprise businesses in Europe by Zendesk tells an illuminating tale. Of course, in B2B digital payment is preferred with IBAN and wire transfers. While in less developed economies, companies tend to focus more on basic customer service needs. How does CX maturity stack up?

Culture 52

Culture Customer Experience B2B B2C 52