Oracle
JANUARY 15, 2019
The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. An up-close look at advancing technology.
Maru Group
JANUARY 8, 2019
As household names like House of Fraser and Marks and Spencer push forward with restructuring plans, we explore four key customer experience trends that will make or break retailing brands in 2019. Digital success will be driven by a seamless on- and offline experience. Falling out of love with discounting.
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Kustomer
APRIL 28, 2021
The past year’s rapid shift to digital opens up a massive opportunity for online businesses, but they must be prepared to deliver an exceptional online experience to match their in-store one. This is up from 78% in 2019, meaning that consumers think customer service has been moving in the wrong direction.
Kustomer
AUGUST 12, 2022
The digitalization of food and drink services in recent years, through online ordering services via websites and apps, has allowed more restaurants to deliver food to their customers than ever before. Statista reported that approximately 8% of food service sales were made via delivery in 2019, and they predict the number to rise to 8.9%
Hallmark Business Connections
MARCH 16, 2021
In response, we saw a massive migration to online shopping. 30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. Create a seamless offline-to-online experience. Analysis from Numerator showed that, between July 20 and Aug.
NetBase
SEPTEMBER 3, 2020
Digital behavioral health startups have attracted $588M in funding so far this year; up from $539M for the whole of 2019. But in a shining display of adaptability, they put all of their resources behind quickly growing their nascent AirBnB Online Experiences , which saw it through the worst of the lockdowns.
C3Centricity
NOVEMBER 4, 2020
From smarter homes to an improved online experience, people have a lot to gain from the situation. This post is an updated version of one first posted on C3Centricity in February 2019. One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. What do you think?
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