Top 5 Customer Experience Predictions For 2021
Kustomer
NOVEMBER 4, 2020
billion in 2019 to $9.4 More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. In 2020, many businesses closed up shop and transferred themselves completely online. billion by 2024.
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