Kustomer

APRIL 28, 2021

The past year’s rapid shift to digital opens up a massive opportunity for online businesses, but they must be prepared to deliver an exceptional online experience to match their in-store one. This is up from 78% in 2019, meaning that consumers think customer service has been moving in the wrong direction.

Retail 98

Retail Customer Service Chatbots Consumers 98

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 The chatbot market size is projected to grow from $2.6

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. This results in lower wait times and fewer frustrated customers. billion in 2019 to $9.4 The chatbot market size is projected to grow from $2.6

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52