Beyond Philosophy
JUNE 11, 2020
Your customers likely wait in your experience, too, and that may or may not be creating negative feelings about your experience. Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth. 8 July 2018. 13 April 2020.
Oracle
DECEMBER 14, 2018
In fact, according to the 2018 Deloitte holiday shopping study, “57% of this year’s holiday dollars will go through online channels, with in-store capturing 36% of spending.” ” The online shopping experience is evolving in 2018, and retailers are competing for the savvy buyer’s attention with these 3 trends.
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Comm100
FEBRUARY 21, 2019
For 2018 we analyzed 45 million live chats across 14 industries to expose how you can optimize your live chat strategy and exceed customer expectations. We’ve summarized the key points of the report here, focusing not only on trends for 2018 but also on what we think will happen with live chat in 2019. Download Now.
Comm100
JUNE 15, 2022
If you’re on the fence about introducing a chatbot to your organization’s digital support strategy, here are four common chatbot customer service use cases, alongside customer stories that show the best chatbot examples and how they can be used in practice. Automate frequently asked questions to better use agent time.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. This blog post is not about the top customer service trends to watch out for in 2018. Organic Mobile Experiences Blur Channel Lines.
Comm100
FEBRUARY 21, 2019
For 2018 we analyzed 45 million live chats across 14 industries to expose how you can optimize your live chat strategy and exceed customer expectations. We’ve summarized the key points of the report here, focusing not only on trends for 2018 but also on what we think will happen with live chat in 2019. Download Now.
Comm100
JANUARY 7, 2020
Four years ago, Gartner predicted that by 2019 more than 50% of organizations would invest more money into their CX strategy than ever. For 2019 we analyzed 56 million live chats across 14 industries to expose how you can optimize your live chat strategy and exceed customer expectations. On average, 74.5%
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