AHT in the Age of Omni-Channel Customer-Centric Service
TechSee
SEPTEMBER 20, 2018
February 12, 2018, 10:14 am. Customer: Hi, I am having a problem…. Customer: I’m having a problem with my Internet. Customer: I’m sorry, please hold while I get my baby a bottle. Customer: Let me check. Average call Handling Time (AHT) is strongly entrenched in the traditional world of customer service.
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