Oracle

SEPTEMBER 13, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Attendees will also learn best practices and see the solution roadmap. Ready to register for Oracle OpenWorld today?

Roadmap 45

Roadmap Analytics Innovation Technology 45

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Eptica

JULY 11, 2018

Date: Wednesday, July 11, 2018 Author: Pauline Ashenden - Marketing Manager How to choose the right customer experience platform for your organization. Published on: July 11, 2018. For example, check where they are based, where support is located and their size – how important a customer will you be for them?

Customer Experience 51

Customer Experience How To Average Handle Time Roadmap 51

Avaya

APRIL 24, 2017

It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. They need a roadmap to continually reinvent key processes and fine-tune organizational behavior.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

ChurnZero

JANUARY 8, 2021

Prior to joining SurveyMonkey, he served as VP of Customer Success at Neustar and SVP of Worldwide Professional Services at Aspect Software. Jason Baldree, (First) Chief Customer Officer, Alida. Phillip will lead the company’s efforts to evangelize customer voice to influence product roadmap and strategy.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Emilia D’Anzica.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. I anticipate this next wave will transform the way brands think about the virtuous circle of capturing customer data to drive improved customer engagement.

Loyalty 59

Loyalty Trends Data Marketing 59

Pink Guava

OCTOBER 31, 2018

In our last blog, titled ‘Stellar Customer Experience’ we have briefly touched upon what you could still do in 2018 and make Customer Experience work for your organization. Remember this is a Customer experience Transformation Initiative and so the entire focus has to be Customer.

Customer Experience 45

Customer Experience Effort Score Metrics Measurement 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. The reality is that there are a lot of people slapping each other’s backs about incremental gains, while most brands still have less than 1/3 rd of customers active in their loyalty programs. How can we call that success?

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

CSM Magazine

JUNE 12, 2020

A future roadmap must view service with a different lens so that innovation will engender new opportunities in the expanding global marketplace 2. future customer support systems need to temper automated pathways with time-honored traditions of human assistance. The Parts of Customer Service That Should Never be Automated.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 109

Software Customer Engagement Engagement Omni-Channel 109