2016 Consumers Multi-Channel Trends 
transcosmos Information Systems
MARCH 11, 2016
In recent years, tech support has changed a lot to catch up with the ever-increasing and diversifying technology trends, not just for business clients, but also for consumers. In 2016, these trends will continue to make life fascinating (and potentially troublesome) for tech support groups. Multi-Vendor Calls.
Lumoa
AUGUST 23, 2021
Another trend to emerge throughout the increasing digital interactions has been the use of video. The post-COVID-19 consumer is still going to be a bit financially nervous and hesitant with their spending, so the largest change in behavior is going to be the building (or re-building) of their trust.
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Eptica
JULY 8, 2016
Date: Friday, July 8, 2016 Delivering what US consumers want. Published on: July 08, 2016. First run in 2008 and based on a representative sample of consumers, it tracks how people feel about their financial prospects and the impact that this has on their buying habits and behavior.
Team HGS
JUNE 14, 2017
2017 Trend 3: The Beginning of Channel Guidance. Earlier this year, HGS released a whitepaper on this year’s top 10 trends in customer service. Here we dissect CX Trend No. Here we dissect CX Trend No. For the past decade, new communication channels have been emerging from phone, to email, to chat, to social.
Beyond Philosophy
FEBRUARY 17, 2020
Messina coined the phrase Conversational Commerce in 2016 to describe all the changes happening in the way we interact with customers in the consumer marketplace. Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina is an expert on this subject.
Eptica
JANUARY 24, 2018
In many cases a company may not even know that a consumer has chosen to switch, until it hits their bottom line. According to the Temkin Group, 22% of consumers reduced their spending with a brand after a bad experience - and nearly one in five (19%), completely stopped doing business with the company. Consumer research bears this out.
Storyminers
MAY 16, 2016
[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:]. our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Digital is such a broad topic.
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