Philadelphia Insurance Realizes VoC Return on Investment
Confirmit
OCTOBER 30, 2018
A coordinated approach ensures that the company mines actionable insight from every point of the customer lifecycle, from the sales process through to back-end transactional pieces such as claims and problem resolution. Between 2010 and 2013, the insurer’s Net Promoter® Score (NPS) rose from 52.7 ” Says Hall.
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