PeopleMetrics

JANUARY 28, 2021

I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. I think at the time when I started, my only understanding of customer feedback was as a customer of. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. I would call it.

Feedback 62

Feedback Customer Experience ROI Industry 62

Experience Matters

APRIL 7, 2015

Nominees are rated based on their capabilities, results, and client feedback. Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Clarabridge. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. Feedback is collected both proactively (through CSAT surveys) and passively (using reviews, social and customer support). 3) Closing the Feedback Loop. But one company in particular continues to stay ahead of the curve.

Customer Experience 40

Customer Experience Fashion Feedback Customer Journeys 40

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. Feedback is collected both proactively (through CSAT surveys) and passively (using reviews, social and customer support). 3) Closing the Feedback Loop. But one company in particular continues to stay ahead of the curve.

Customer Experience 40

Customer Experience Fashion Feedback Customer Journeys 40

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. That report contains detailed information with charts and graphs and qualitative feedback on the following elements of NPS.

Net Promoter Score 130

Net Promoter Score NPS B2B Metrics 130

SurveySensum

SEPTEMBER 8, 2023

Between 2007 and 2011, Apple’s NPS soared from 58% to an impressive 72%. Because potential customers often rely on these reviews as a source of authentic feedback from real users. Prompt responses show that you value their feedback and are committed to resolving problems. And eventually into your loyal customers.

NPS 52

NPS ROI Social Media Effort Score 52

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Maru/HUB

NOVEMBER 14, 2017

Let’s take a look at these stats that proves NPS can have a very positive effect on your companies ROI: Companies that have adopted NPS grow twice as fast as their competitors. From 2007, when Apple started measuring NPS , to 2011, the score has grown from 58% to 72%. ( Bain & Company ). London School of Economics ).

NPS 40

NPS Net Promoter Score Infographics ROI 40

Maru/HUB

NOVEMBER 14, 2017

Let’s take a look at these stats that proves NPS can have a very positive effect on your companies ROI: Companies that have adopted NPS grow twice as fast as their competitors. From 2007, when Apple started measuring NPS , to 2011, the score has grown from 58% to 72%. ( Bain & Company ). London School of Economics ).

NPS 40

NPS Net Promoter Score Infographics ROI 40

Chattermill

AUGUST 29, 2018

Founded in 2011 by the San Francisco Bay area Looker has experienced massive growth and has developed into a leading data platform company. Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

Founded in 2011 by the San Francisco Bay area Looker has experienced massive growth and has developed into a leading data platform company. Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.

Technology 40

Technology Customer Experience Consulting Analytics 40

SurveySensum

JULY 14, 2020

He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019. Website : [link]. Jaakko Männistö – Head Coach at CX Academy. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

FEBRUARY 10, 2020

It also rewards customers with points for participating in product reviews – providing valuable feedback data – and the opportunity for customers to earn on non-purchase touchpoints. In 2011, the opening of a new store sparked days of riots in the city of Bristol, a hub for anti-establishment culture[ix].

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Customer Bliss

APRIL 20, 2018

After interviewing more than 100 partners, Ed Bodensiek needed a compelling way to share feedback. Edwin explains that he knew there was pressure to prove the ROI but there was also an acceptance that this type of work would take time, which is always helpful. Client Experience Offers a Competitive Advantage.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer Infographics Culture 148