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The Importance of Employee Loyalty in the Workplace

InMoment XI

Metlife had similar findings in its 2011 Annual U.S. Think about voice of the customer (VoC) for a moment, and how often feedback comes from a post-interaction customer satisfaction survey, whether it’s an automated phone call or email. Solicit Employee Feedback. Give Employees the Time They Need. Through open communication.

Loyalty 580
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Highlights of Day 2 – Allegiance Engage Summit 2011

InMoment XI

Attendees enjoyed great speakers and hands-on workshops that focused on how to uncover and apply insights from customer feedback to achieve positive business outcomes. Read on for some highlights of Tuesday's speakers.

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Highlights of Day 2 – Allegiance Engage Summit 2011

InMoment XI

Attendees enjoyed great speakers and hands-on workshops that focused on how to uncover and apply insights from customer feedback to achieve positive business outcomes. Read on for some highlights of Tuesday's speakers.

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Highlights of Day 2 – Allegiance Engage Summit 2011

InMoment XI

Attendees enjoyed great speakers and hands-on workshops that focused on how to uncover and apply insights from customer feedback to achieve positive business outcomes. Read on for some highlights of Tuesday's speakers.

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Sigma Connected Adopts Encoded Agent Assisted Payments to Further Enhance Both Security and the Customer Experience

CSM Magazine

The Birmingham-headquartered BPO which started out with just 20 full-time staff in 2011 and now employs over 5,000 people in the UK, USA, Australia and South Africa, is using the Encoded solution to streamline payment processes, strengthen the organisation’s security framework and improve the agent and customer experience.

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Sigma Connected Recognised as a Top UK Employer by the Sunday Times

CSM Magazine

The accreditation, which Sigma has received for the first time of entering, is based on the scores and feedback provided by the company’s 1,200 UK-based employees. Founded in 2011, Sigma employs over 5,000 people across the UK, South Africa, Australia and the United States.

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How to Best Use Customer Feedback: 3 Ways to Act on Big Data

PeopleMetrics

But let’s get you off that cold linoleum floor and discuss how to best use customer feedback. Improving the customer experience starts with collecting customer feedback. Depending on a variety of factors, you may tackle that collection with a homegrown feedback solution or a professional Voice of the Customer system.