‘More than just the product’ – the evolution from product centric to customer centric
ijgolding
AUGUST 13, 2014
In 2009 one of the most prominent collapses in the industry came with the demise of Borders. Their attempt to integrate other ‘services’ to adapt the experience for customers was very well intentioned, but not enough to overcome the financial challenges already besetting the group. You can read the article in full here.
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