Qualtrics

OCTOBER 11, 2019

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Open Communication Definition.

Culture 26

Culture Communication Multi-Channel Feedback 26

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. ” The financial linkage wasn’t there yet. In days 30-60, Brian focused extensively on communications. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Customer Guru

MAY 22, 2018

The lack of any communication or action would result in disengaged and demotivated staff. So, if the leadership happens to preach certain traits to the employees, then it must be sure to exemplify the same. Communicate and do it transparently. Be an ideal role model for your employees.

Employee Engagement 96

Employee Engagement Engagement NPS Survey 96

ClearAction

NOVEMBER 13, 2014

By 2009, other marketing studies began to incorporate questions about MO. The 2009 Lenskold Group/MarketSphere Marketing ROI and Measurement Study found that companies with MO in place were twice (11% vs 5%) as likely to report having highly effective and efficient marketing. Some CMO s treat the MO leader as a Chief of Staff.

Marketing 62

Marketing Study Government Analytics 62

Second to None

MARCH 8, 2019

In several studies looking at Glassdoor reviews, research found a significant connection between workplace satisfaction and financial performance. Similarly, a 2015 Glassdoor study found that firms ranked on their “Best Places to Work” list overshadowed the S&P 500 from 2009-2015 by as much as 123.3 in its market value.

Study 48

Study Financial Customer Centricity Employee Experience 48

Qualtrics

JUNE 6, 2019

Alicia Tillman – Tillman is the Chief Marketing Officer (CMO) of SAP and has 20 years of hands-on marketing executive leadership and general management experience. She’s led teams in the technology, financial services, and business travel industries and was recently honored as 2018 Top 50 Most Influential CMO in the world by Forbes.

Brands 33

Brands Leadership Consulting Travel 33

C Space

JULY 7, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. What’s now becoming clear is that the current climate is one of near-perpetual disruption.

Brands 52

Brands Policies Hospitality Advertising 52

SmartKarrot

FEBRUARY 15, 2022

Blake Morgan is an author, keynote speaker, and customer experience futurist with experience in customer experience leadership services. Temkin has expertise in customer service, marketing, interaction design, and leadership strategies. He is a growth strategist working for the financial, healthcare, and insurance industries.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

C Space

JUNE 1, 2020

We had a desire to show up for the community and provide some kind of context for what we’re living through.” The programming will focus on topics like conscientious leadership, health and wellness, multi-generational workforces, support for caregiving, agile work environments, and how companies can support their workers and talk about grief.

Brands 52

Brands Multi-Channel Conference Advertising 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

SEPTEMBER 13, 2016

CMC Thought Leadership Principal, Beyond Philosophy. For any offline or online social word-of-mouth initiative to be impactful with key stakeholders, financially and otherwise, there must first be full realization of what it can and can’t do, and what it is and what it isn’t. Michael Lowenstein, Ph.D., Be both strategic and tactical.

Social Media 60

Social Media Multi-Channel B2C B2B 60