Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Customer Bliss

NOVEMBER 15, 2016

My most recent book, “Energy Efficiency: Principles and Practices” was published in January 2009 and provides tools and strategies to offer energy efficiency programs. If you still don’t know how to use social media to work with customers, as a small example, you’re already behind.

Chief Customer Officer 0

Chief Customer Officer Industry Social Media Conference 0

TechSee

DECEMBER 5, 2017

Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. Customers appreciate: The personalized and intuitive customer self-service. boosting both customer loyalty and the enterprise’s bottom line.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Think Customers

FEBRUARY 24, 2020

When Facebook founder and CEO Mark Zuckerberg revealed his company’s internal motto was to “move fast and break things” back in 2009, it perfectly encapsulated the nature of disruptive companies. Disrupting an industry meant figuring out how to get a product or service to customers faster and more cheaply than competitors.

Insurance 52

Insurance Policies Customer Satisfaction Government 52

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. How will emerging and growing trends change the customer service equation? How brands should respond. “I

Self Service 40

Self Service Trends Customer Service Contact Center 40

Answer Dash

JANUARY 9, 2019

The iconic guitar company Fender created a subscription-based video service to teach customers how to play guitar after it realized 90% of customers quit the guitar within a year of buying one (I was a teenager who did this). One bank redesigned its claims process to use bots to handle 1.5 million requests each year.

Trends 82

Trends Customer Experience Insurance Chatbots 82

AWS Machine Learning

APRIL 18, 2023

Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Do you want to learn how to grow your business?

Financial 70

Financial Training Report Analysis 70

AWS Machine Learning

APRIL 18, 2023

Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Do you want to learn how to grow your business?

Financial 52

Financial Data Training Report 52